Manager of Information Technology

Hyatt Regency; Rio Rancho (NM); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

12 complimentary nights annually

401(k) with company match

Paid time off

Disability insurance

Job summary

Hyatt Regency Tamaya Resort and Spa is seeking an IT Manager to lead the overall technology strategy and operations across all hotel systems. You will ensure reliability of servers, networks, guest-facing tech, and security initiatives, while guiding strategic projects and vendor relationships.

The role requires hands-on leadership, collaboration with hotel leadership and corporate IT, and a focus on guest experience and colleague safety. This is a full-time on-site position at Tamaya.

Qualifications

• 3+ years in enterprise IT, hospitality tech, or equivalent.
• 1+ years leading IT projects, vendors, or operations.
• Strong knowledge of Windows Server, Microsoft 365/SharePoint, networks.
• Experience with ticketing systems like ServiceNow.

Responsibilities

• Oversee hotel technology infrastructure including servers, networks, and guest devices.
• Manage ServiceNow ticketing and ensure timely resolution of requests.
• Coordinate audits, security controls, and documentation for compliance.
• Lead IT projects with vendors and corporate IT teams from planning to delivery.
• Support business continuity and disaster recovery planning.

Skills

Enterprise IT

Leadership

Windows Server

Networking

Security & Compliance

ServiceNow

Education

Bachelor’s in IT/CS

Tools

Opera

Symphony

Zello

PCI-DSS

Job description

Organization- Hyatt Regency Tamaya Resort and Spa

Summary

Build Your Career at Hyatt Regency Tamaya

A job is one thing. A career built in a place that inspires you every day is something else entirely. Nestled on the sacred lands of the Santa Ana Pueblo and framed by the breathtaking Sandia Mountains, Tamaya is more than a resort. It’s a place where tradition, hospitality, and heartfelt connection come together to create unforgettable experiences for guests and meaningful careers for our team.

Whether you’re advancing your technology career or looking for an opportunity to lead IT operations in a world-class resort environment, Tamaya offers a place where your expertise directly impacts both guest satisfaction and colleague success.

Who We Are

Hyatt’s purpose is simple and powerful: We care for people so they can be their best. At Hyatt Regency Tamaya, we bring this purpose to life through our values of Empathy, Integrity, Respect, Inclusion, Wellbeing, and Innovation, creating an environment where colleagues are supported, challenged, and empowered to grow.

Overview

The IT Manager is responsible for the overall management, administration, security, and performance of technology systems throughout Hyatt Regency Tamaya Resort & Spa. This hands‑on leadership role serves as the property’s primary technology resource, ensuring the reliability and effectiveness of all hotel systems, including servers, networks, telecommunications, point‑of‑sale systems, business applications, guest‑facing technology, and cybersecurity initiatives.

The IT Manager oversees day‑to‑day technology operations while also managing strategic projects, compliance requirements, audits, vendor relationships, infrastructure upgrades, equipment lifecycle planning, documentation, and business continuity processes. This role partners closely with hotel leadership and corporate IT teams to provide exceptional service and support across all departments.

This is a full‑time, on‑property position.

Key Responsibilities

Technology Operations

• Manage and support all hotel technology infrastructure, including servers, networks, wireless systems, telephony, PCs, printers, and mobile devices.
• Ensure the availability, security, and performance of all business‑critical applications and systems.
• Monitor server health, backups, storage capacity, event logs, and system performance.
• Maintain network equipment, switches, firewalls, access points, and connectivity across the property.
• Provide advanced technical support and resolution for escalated technology issues.

IT Service Management

• Utilize the ServiceNow ticketing platform to manage and document all work activities.
• Ensure timely resolution of support requests while maintaining high service standards.
• Monitor ticket volume, prioritize work effectively, and communicate workload challenges proactively.
• Develop and maintain IT procedures, standards, and documentation.

Compliance, Security & Auditing

• Maintain compliance with Hyatt standards, PCI‑DSS requirements, and corporate security policies.
• Conduct quarterly Opera, Symphony, Zello, and system access audits.
• Manage user access controls, account provisioning, deprovisioning, and permissions reviews.
• Review system vulnerabilities, coordinate remediation efforts, and maintain required security documentation.
• Perform data restore testing, disaster recovery planning, and business continuity reviews.

Infrastructure & Asset Management

• Maintain accurate hardware and software inventories.
• Manage the technology asset lifecycle, ensuring equipment remains within corporate standards.
• Coordinate equipment replacement planning, warranty support, e‑waste disposal, and capital projects.
• Oversee server upgrades, technology refresh initiatives, and infrastructure improvement projects.

Project Management

• Lead hotel technology projects from planning through implementation.
• Coordinate with vendors, corporate IT teams, and department leaders to ensure successful project completion.
• Track project milestones, deadlines, budgets, and deliverables.
• Support emerging technologies and continuous improvement initiatives.

Leadership & Collaboration

• Serve as a trusted advisor to hotel leadership regarding technology strategy and operational needs.
• Build strong working relationships with colleagues, vendors, and corporate partners.
• Provide technology training and guidance to hotel employees when needed.
• Maintain a professional, organized, and visitor‑ready IT workspace and server environment.

Qualifications

Required

• 3+ years of progressive IT experience supporting enterprise technology environments, hospitality technology, or comparable business systems.
• 1+ years of experience leading technology projects, coordinating vendors, or managing IT operations.
• Strong knowledge of:
• Microsoft Windows Server environments
• Microsoft 365 and SharePoint
• Network infrastructure, switches, wireless systems, and TCP/IP networking
• Hardware lifecycle management and asset tracking
• Backup and disaster recovery processes
• Cybersecurity and access management practices
• Experience with ticket management systems such as ServiceNow.
• Strong troubleshooting, analytical, organizational, and problem‑solving skills.
• Ability to effectively prioritize competing priorities and meet deadlines.
• Self‑motivated with the ability to work independently and take ownership of critical business functions.
• Excellent verbal and written communication skills.
• Exceptional customer service and relationship‑building abilities.

Preferred

• Hospitality technology experience, including systems such as Opera, Symphony, Micros, Zello, Sertifi, or similar platforms.
• Experience supporting PCI compliance initiatives.
• Experience managing IT audits and technology compliance programs.
• Associate or bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
• Industry certifications such as CompTIA, Microsoft, Cisco, ITIL, or cybersecurity‑related certifications.

Why Build Your Career With Us?

A Workplace That Cares

Hyatt is consistently recognized as one of the world's best places to work because we invest in our people. At Tamaya, you'll join a team that values collaboration, respect, and genuine connection.

Benefits That Truly Support You

• Medical, Dental, and Vision coverage, medical coverage for less than $ 90 a month
• Mental health resources and wellbeing programs
• Paid time off
• 12 complimentary nights annually at Hyatt hotels worldwide
• 401(k) with company match
• Company paid short term disability
• Cost free surgery and PT
• Career growth and development opportunities across Hyatt's global portfolio
• A culture focused on making meaningful moments for guests and colleagues alike

A Place to Learn, Grow, and Belong

Every day at Tamaya brings new opportunities to make a difference. You'll gain valuable leadership experience, work alongside a supportive and diverse team, and be part of a company recognized worldwide for its commitment to people and purpose.

Your Future Starts Here

If you're a proactive technology leader who enjoys solving problems, driving projects, improving systems, and supporting people, Hyatt Regency Tamaya offers the opportunity to make a meaningful impact in a unique resort environment. Here, your expertise helps create exceptional experiences for both guests and colleagues while building a rewarding and fulfilling career.