Manager of Facilities

ZipRecruiter; Stamford (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Facilities to lead property maintenance and enhance facility performance across a diverse housing portfolio. This role requires a proactive approach to managing technical systems and collaborating with various teams to ensure safety and compliance. The ideal candidate will have extensive experience in facilities management, a strong background in budgeting, and the ability to lead projects effectively. Join this dynamic organization and make a significant impact by ensuring quality living environments for residents while optimizing operational efficiency.

Qualifications

• 7+ years of facilities experience in multi-family residential buildings.
• 3+ years in a supervisory capacity with strong budgeting skills.

Responsibilities

• Oversee routine and emergency property maintenance for multiple facilities.
• Collaborate with teams to ensure optimal facility performance and safety.

Skills

Interpersonal Skills

Communication Skills

Critical Thinking

Project Management

Multitasking

Education

Bachelor’s Degree in a relevant field

Certified Facility Manager (CFM)

Tools

HVAC Systems

Electrical Systems

Construction Practices

Job description

Job Description

Manager of Facilities Position Summary

The Manager of Facilities (MoF) is responsible for overseeing routine and emergency property maintenance, preventive and long-term maintenance, and most capital repairs and replacement projects for Charter Oak Communities’ (COC) affordable multi-family housing portfolio. With a proactive and predictive approach to facility maintenance, the MoF ensures effective management of technical building systems and machinery. This role involves providing collaborative oversight, insightful guidance, and final recommendations on routine, emergency, and capital projects. With a hands-on approach, the MoF regularly assesses properties and systems across the portfolio, addressing items in accordance with COC’s capital needs assessment and operating standard protocols. This position supervises the Maintenance Supervisor and supports the maintenance team and contractors in meeting established performance goals while following industry standards and best practices.

As part of this role, the MoF collaborates with property managers and COC’s Asset Management function to ensure optimal facility performance, sustainability, and marketability of each property. The MoF works closely with Property Management, Asset Management, and Finance teams to achieve the shared goal of providing attractive and safe housing, while also protecting and enhancing the value of physical assets.

Essential Duties and Responsibilities:

Operational Responsibilities

• Assist in the procurement and management of multiple facility maintenance contracts and oversee maintenance budgets across the property portfolio.
• Ensure third-party contractors meet the terms of their contracts and deliver quality services to meet COC standards.
• Maintain the highest industry standards in unit and building maintenance, ensuring grounds are well-maintained and contribute to our properties’ attractive curb appeal and sustainability.
• Promote physical safety practices and fire safety compliance to reduce all risk, ensuring the safety and satisfaction of both employees and residents while protecting property assets.
• Assist in developing and implementing ongoing projects to meet organizational goals and deadlines.

Strategic Responsibilities

• Support the preparation and ongoing review of physical conditions assessments, including the Department's Annual and 5-year Physical and Management Needs Assessments.
• Oversee preparation and inspection of all property assets subject to HUD REAC protocols.
• Collaborate with the Maintenance Supervisor, Asset Management, Director of Operations, and the Executive Director to create and implement strategic initiatives to improve facilities management across the agency.
• Review and evaluate the effectiveness of maintenance policies, procedures, and protocols, ensuring cost-efficiency and resource optimization, including energy consumption and efficiency. Identify areas for improvement and provide recommendations.
• Work with senior management to develop a facilities management strategy aligned with organizational goals and available resources.
• Oversee the development of a long-term maintenance strategy that supports future growth and projected needs.
• Regularly review and update the preventative maintenance program to meet current and future requirements.

Leadership

• Lead and ensure the successful execution of multiple facility projects, including planning and developing construction solutions.
• Work closely with the Maintenance Supervisor to assess employee performance, identify strengths and areas for improvement, and create professional development plans, including succession planning.
• Collaborate with Human Resources to address employee discipline and terminations in accordance with COC policies and collective bargaining agreements.

Budgets

• Oversee facility maintenance contracts and manage all maintenance budgets across the property portfolio.
• Collaborate with Finance, Property, and Asset Management teams to develop operational and capital budgets for facility maintenance and ensure financial goals are met.
• Review monthly financial reports and annual projections/results to ensure compliance with the approved budget, recommending adjustments as needed.

Other

• Perform other related duties as required and/or assigned.

Knowledge, Skills, and Abilities:

• Positive, professional interpersonal skills and ability to collaborate effectively.
• Effective verbal and written communication skills with diverse backgrounds.
• Critical thinking, multitasking, and good judgment skills.
• Ability to work independently and as part of a team with minimal supervision.
• Familiarity with standard construction practices and operating systems, including HVAC, electrical, elevator, security, utilities, energy, envelope, structural, and architectural systems.
• Self-starter, decisive leader, and comfortable working in a fast-paced environment.

Minimum Education/Experience:

• Facilities experience in multi-family residential buildings is mandatory.
• Seven (7+) years of relevant facilities technical (trade) experience, with at least three (3) in a supervisory capacity, is mandatory.
• Bachelor’s Degree in a relevant field and/or Certified Facility Manager (CFM) certification preferred.
• Budgeting and project management experience is strongly preferred.

Additional Requirements:

• An exam may be administered to assess competency levels.
• Valid driver’s license and personal transportation to travel to COC properties.
• Pre-employment drug test, physical, background check, and educational/background/reference checks required.
• Charter Oak Communities has a COVID-19 Vaccination Mandate; proof of vaccination or medical exemption required at the time of offer acceptance.