Facilities Specialist

Sony Corporation of America; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Facilities Specialist to oversee building operations and maintenance in a dynamic environment. This role involves troubleshooting mechanical systems, coordinating repairs, and providing excellent customer service. You will work closely with third-party vendors and property management to ensure the functionality and safety of facilities. The position offers a hybrid work schedule, allowing you to balance office presence with flexibility. Join a company committed to creativity and technology, and benefit from a comprehensive package that supports your personal and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Education Assistance

Parental Leave

Disability Plans

Qualifications

• Experience in building operations required.
• Knowledge of Building Management Systems preferred.
• Ability to lift up to 60 pounds.

Responsibilities

• Respond to daily maintenance requests related to kitchen and mechanical equipment.
• Perform maintenance and repairs on HVAC, plumbing, and electrical systems.
• Manage work orders via the IWMS.

Skills

Building Operations

Communication Skills

Mechanical Equipment Troubleshooting

Customer Service

Education

High School Diploma or GED

Tools

Building Management Systems (Desigo/InSite)

CAD Software

Internal Work Order Management Ticketing System (IWMS)

Job description

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing, and Sony Pictures Entertainment Inc. With approximately 900 million Sony devices worldwide, Sony creates and delivers entertainment experiences through movies, TV shows, music, and PlayStation Network. More info: www.sony.com/en.

DEPARTMENT OVERVIEW

The Facilities Department at Sony Corporation of America (SCA) manages building operations and related services, including Food Service, Fitness Center, Mailroom, Design, and Construction.

POSITION SUMMARY

The Facilities Specialist oversees the operation and maintenance of building mechanical equipment, including troubleshooting and maintaining systems at 25 Madison, such as supplemental air-conditioning units, commercial kitchen appliances, CATV, IPTV, Satellite phones, low voltage cabling, and wiring management. Basic knowledge of building mechanical systems like A/C, BMS, pumps, and lighting controls is preferred.

This role follows a hybrid schedule, with 4-5 days per week in the NYC office.

JOB RESPONSIBILITIES

1. Respond to daily maintenance requests related to kitchen equipment, TV, satellite, and access points.
2. Perform basic maintenance and repairs on interior, exterior, and vital systems such as HVAC, plumbing, and electrical.
3. Address emergency repair requests promptly.
4. Coordinate with third-party vendors for mechanical repairs.
5. Serve as liaison with property management for maintenance and repairs.
6. Manage maintenance requests and respond to urgent issues with mechanical intervention or vendor engagement.
7. Develop rudimentary knowledge of mechanical equipment for troubleshooting.
8. Prioritize work based on building usage and potential issues.
9. Provide excellent customer service, addressing event needs and customer complaints.
10. Manage work orders via the Internal Work Order Management Ticketing System (IWMS).
11. Gain expertise in IWMS backend administration and integration.
12. Maintain and update CAD drawings for space planning and ongoing construction changes.
13. Inspect facilities regularly to ensure safety and mechanical functionality.
14. Perform other duties as assigned.
15. Uphold honesty, trustworthiness, and ethical conduct.

QUALIFICATIONS

• High school diploma or GED required.
• Experience in building operations required.
• Knowledge of Building Management Systems (Desigo and/or InSite preferred).
• Familiarity with space planning and CAD software is a plus.
• Strong communication skills and ability to provide timely updates.
• Motivated, proactive, and quick learner.
• Ability to work independently and collaboratively.
• Ability to lift up to 60 pounds.
• Authorized to work in the USA.

BENEFITS & CULTURE

We offer a comprehensive benefits package including medical, dental, vision, life insurance, disability plans, parental leave, 401(k), education assistance, and more. We foster an inclusive environment promoting Diversity, Equity, and Inclusion, aligned with Sony’s mission to "fill the world with emotion through the power of creativity and technology."

COMPENSATION

The estimated annual salary range is $75,000 to $85,000, with a target annual bonus of 7%. Actual salary depends on experience, skills, education, and location.

Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics. Reasonable accommodations are available for applicants with disabilities. For requests, contact [e-mail] or mail to Sony HR, 25 Madison Ave, NY.

Note: Some offices require COVID-19 vaccination for entry; accommodations are considered for medical or religious reasons.