Manager of Distribution Tech

Socket.dev; Hyannis (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking a technical support and development professional to help enhance its distribution, airport, and reservations technology platform. You will work on reservations systems, departure control, baggage handling, interline and codeshare workflows, and related passenger service systems while ensuring operational efficiency.

The role requires airline experience in reservations, strong Excel/PowerPoint skills, excellent communication, and the ability to learn quickly.

Qualifications

• Airline experience in the airport or reservations environment with Amadeus knowledge.
• Proficient with Microsoft Excel and PowerPoint.
• Excellent oral and written communication skills.
• Able to learn and master new skills quickly.
• Well organized and able to prioritize workload.
• Able to communicate effectively with other team members.
• Demonstrates ability to assist peers.
• Patient, enthusiastic, and positive attitude.
• Embodies mission values: kindness, respect, teamwork, MOCHA HAGoTDI.

Responsibilities

• Support the planning, development, testing, and implementation of functionality and enhancements for the distribution, airport, and reservations technology platform.
• Assist in achieving streamlined processes that promote operational efficiency and better user interactions.
• Facilitate good communication with internal and external partners.
• Monitor industry mandates to ensure PSS aligns with regulations and business needs.
• Demonstrate MOCHA HAGoTDI in all interactions.
• Perform additional duties as assigned.

Skills

Airline knowledge

Excellent communication

Organized

Team oriented

Tools

Amadeus

Microsoft Excel

PowerPoint

Job description

SUMMARY: Provide technical support and development for the company’s distribution technology systems.

PRIMARY RESPONSIBLITIES:

• Support the planning, development, testing, and implementation of functionality and enhancements for the company’s distribution, airport, and reservations technology platform, including reservations systems, departure control systems, baggage handling systems, interline, codeshare, and GDS agency systems, as well as any other public facing and customer facing passenger service systems (PSS) that we may utilize.
• Assist in the achievement of streamlined processes that promote operational efficiency and enhanced employee and customer interaction with our systems
• Facilitate good communication with internal and external partners
• Monitor industry mandates and initiatives to ensure the PSS system is consistent with industry regulations and business needs
• Demonstrate MOCHA HAGoTDI in all personnel interaction
• Additional duties as assigned

QUALIFICATIONS:

• Airline experience in the airport or reservations environment with a strong knowledge of airline Passenger Service Systems, particularly Amadeus
• Proficient technology/computer skills, such as with Microsoft Excel and PowerPoint
• Excellent oral and written communication skills
• Able to learn and master new skills quickly
• Well organized and able to prioritize workload
• Able to communicate effectively with other team members
• Demonstrates ability to assist peers
• Patient, enthusiastic, and positive attitude
• Demonstrates the values of our mission and vision: kindness, respect, teamwork, and the spirit of MOCHA HAGoTDI