Manager of Distribution Technology

Cape Air; Northern (KY); Hybrid; USD 50,000 - 64,000; Full time

Job summary

Cape Air seeks a technically skilled specialist to support and develop our distribution technology systems, including reservations and PSS platforms. You will collaborate cross-functionally to enhance efficiency and customer experience across airport and distribution tools.

Applicants should have airline reservations experience, strong Excel/PowerPoint skills, and a proactive, collaborative mindset aligned with Cape Air's values of kindness, respect, teamwork, and MOCHA HAGoTDI.

Qualifications

• Airline experience in airport or reservations environment with knowledge of Passenger Service Systems, particularly Amadeus.
• Proficient with Microsoft Excel and PowerPoint.
• Excellent oral and written communication skills.
• Able to learn and master new skills quickly.

Responsibilities

• Support planning, development, testing, and implementation for distribution, airport, and reservations tech platform.
• Assist in streamlined processes to improve operational efficiency and user experience.
• Facilitate communication with internal and external partners.
• Monitor industry mandates to ensure PSS compliance with regulations and business needs.
• Demonstrate MOCHA HAGoTDI values in all interactions.
• Additional duties as assigned.

Skills

Airline experience

Excel

PowerPoint

Oral & written communication

Quick learner

Organized

Team communication

Peer support

Positive attitude

Values alignment

Tools

Amadeus

Job description

SUMMARY:

Provide technical support and development for the company’s distribution technology systems.

PRIMARY RESPONSIBLITIES:

• Support the planning, development, testing, and implementation of functionality and enhancements for the company’s distribution, airport, and reservations technology platform, including reservations systems, departure control systems, baggage handling systems, interline, codeshare, and GDS agency systems, as well as any other public facing and customer facing passenger service systems (PSS) that we may utilize.
• Assist in the achievement of streamlined processes that promote operational efficiency and enhanced employee and customer interaction with our systems
• Facilitate good communication with internal and external partners
• Monitor industry mandates and initiatives to ensure the PSS system is consistent with industry regulations and business needs
• Demonstrate MOCHA HAGoTDI in all personnel interaction
• Additional duties as assigned

QUALIFICATIONS:

• Airline experience in the airport or reservations environment with a strong knowledge of airline Passenger Service Systems, particularly Amadeus
• Proficient technology/computer skills, such as with Microsoft Excel and PowerPoint
• Excellent oral and written communication skills
• Able to learn and master new skills quickly
• Well organized and able to prioritize workload
• Able to communicate effectively with other team members
• Demonstrates ability to assist peers
• Patient, enthusiastic, and positive attitude
• Demonstrates the values of our mission and vision: kindness, respect, teamwork, and the spirit of MOCHA HAGoTDI