Channel Distribution Auditor

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a Reservations Auditor to ensure accuracy across TARS, Opera, OTA, and GDS systems. You will validate booking data, rates, inventory, and room type mappings while monitoring parity across channels and resolving interface issues.

The role requires strong communication, problem-solving, and meticulous organizational skills, with flexibility for shifts including nights, weekends, and holidays. Prior reservations experience is preferred.

Qualifications

• Strong people skills with the ability to relate to employee situations.
• Strong verbal and written communication skills required.
• Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties a must.
• Excellent organizational skills with the ability to work on multiple projects necessary.
• Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet.
• Must be detail oriented and self-motivated; able to start and finish projects with limited supervision.
• Flexible schedule a must.
• Prepared to work days, nights, weekends and holidays.
• Two years’ group, wholesale reservation experience in Room Reservations or Front Desk preferred.
• One year of accounting/finance experience preferred.

Responsibilities

• Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
• Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
• Monitoring rate parity and promotion parity across all distribution channels.
• Investigation and resolution of booking failures, interface errors, and transmission exceptions.
• Review and reconciliation of travel agent commissions and loyalty-related reservations.
• Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
• Auditing deposits, billing arrangements, cancellations, and modification transactions.
• Monitoring channel performance, booking production, and revenue trends.
• Identification and resolution of orphaned or migrated reservations requiring manual intervention.
• Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
• Manual guest check outs via VCC platforms for efficient kiosks processing.
• Review of loyalty member stay activity, rates, and posting accuracy.
• Investigation and resolution of loyalty account discrepancies and member disputes.
• Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
• Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.

Skills

People skills

Verbal & written communication

Creative problem solving

Organization

Detail oriented

Flexibility

Multitasking

Time management

Tools

Microsoft Office (Word)

Microsoft Excel

PowerPoint

Internet proficiency

Job description

• Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
• Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
• Monitoring rate parity and promotion parity across all distribution channels.
• Investigation and resolution of booking failures, interface errors, and transmission exceptions.
• Review and reconciliation of travel agent commissions and loyalty-related reservations.
• Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
• Auditing deposits, billing arrangements, cancellations, and modification transactions.
• Monitoring channel performance, booking production, and revenue trends.
• Identification and resolution of orphaned or migrated reservations requiring manual intervention.
• Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
• Manual guest check outs via VCC platforms for efficient kiosks processing.
• Review of loyalty member stay activity, rates, and posting accuracy.
• Investigation and resolution of loyalty account discrepancies and member disputes.
• Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
• Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.

• Auditing reservations transmitted between TARS, Opera, OTA, and GDS platforms.
• Validation of booking data integrity, rates, inventory, room type mapping, and reservation accuracy.
• Monitoring rate parity and promotion parity across all distribution channels.
• Investigation and resolution of booking failures, interface errors, and transmission exceptions.
• Review and reconciliation of travel agent commissions and loyalty-related reservations.
• Management of Global Distribution Systems (GDS), negotiated rates, agency profiles, and RFP activity.
• Auditing deposits, billing arrangements, cancellations, and modification transactions.
• Monitoring channel performance, booking production, and revenue trends.
• Identification and resolution of orphaned or migrated reservations requiring manual intervention.
• Oversight of inventory distribution and allocation accuracy to maximize revenue opportunities.
• Manual guest check outs via VCC platforms for efficient kiosks processing.
• Review of loyalty member stay activity, rates, and posting accuracy.
• Investigation and resolution of loyalty account discrepancies and member disputes.
• Ensuring compliance with TARS, OTA, GDS, and distribution agreement requirements.
• Monitoring guest feedback, loyalty-related service issues, and customer correspondence associated with the expanded loyalty ecosystem.

Qualifications

• Strong people skills with the ability to relate to employee situations necessary
• Strong verbal and written communication skills required
• Creative problem solving with the ability to anticipate, recognize, evaluate and resolve potential difficulties a must
• Excellent organizational skills with the ability to work on multiple projects necessary
• Proficient with computer software including Microsoft Office Word, Excel, PowerPoint, and the Internet
• Must be detail oriented and self-motivated; able to start and finish projects with limited supervision
• Flexible schedule a must
• Prepared to work, days, nights, weekends and holidays
• Two years’ group, wholesale reservation experience in Room Reservations or Front Desk preferred
• One year of accounting/finance experience preferred