Strategic Partnerships | Customer Success Manager (Remote)

Strive pharmacy; Gilbert (AZ); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employer-paid healthcare

Paid time off

Sick time

401(k) with employer matching

Life insurance

Vision and dental insurance

FSA and HSA options

Parental leave

Employee discounts

Job summary

Strive Pharmacy is seeking a Partnerships Customer Success Manager to lead high-value partner relationships and drive long-term growth, retention, and expansion. This role is remote and requires strategic account leadership across onboarding, renewal, and expansion.

You will partner with executives and cross-functional teams to build multi-year plans, resolve complex issues, and proactively identify risks and opportunities for growth.

Qualifications

• 3+ years in partnership management, account management, or business development.
• Proven track record managing a large ARR portfolio with partners or enterprise accounts.
• Renewal, expansion, and partner relationship management results.
• Experience mentoring or leading others.
• Executive communication, strategic account planning, negotiation, and cross-functional leadership.

Responsibilities

• Own end-to-end lifecycle for top-tier partner accounts.
• Build and execute multi-year strategic partner plans.
• Serve as trusted advisor to partner executives and senior stakeholders.
• Lead cross-functional resolution of complex partner issues and risks.
• Drive expansion and upsell opportunities; proactively identify partner health risks.

Job description

Strive Pharmacy is seeking a Partnerships Customer Success Manager to lead high-value partner relationships and drive long-term growth, retention, and expansion. This role is remote and requires strategic account leadership across onboarding, renewal, and expansion.

You will partner with executives and cross-functional teams to build multi-year plans, resolve complex issues, and proactively identify risks and opportunities for growth.