Partnerships Customer Success Manager

Strive pharmacy; Gilbert (AZ); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employer-paid healthcare

Paid time off

Sick time

401(k) with employer matching

Life insurance

Vision and dental insurance

FSA and HSA options

Parental leave

Employee discounts

Job summary

Strive Pharmacy is seeking a Partnerships Customer Success Manager to lead high-value partner relationships and drive long-term growth, retention, and expansion. This role is remote and requires strategic account leadership across onboarding, renewal, and expansion.

You will partner with executives and cross-functional teams to build multi-year plans, resolve complex issues, and proactively identify risks and opportunities for growth.

Qualifications

• 3+ years in partnership management, account management, or business development.
• Proven track record managing a large ARR portfolio with partners or enterprise accounts.
• Renewal, expansion, and partner relationship management results.
• Experience mentoring or leading others.
• Executive communication, strategic account planning, negotiation, and cross-functional leadership.

Responsibilities

• Own end-to-end lifecycle for top-tier partner accounts.
• Build and execute multi-year strategic partner plans.
• Serve as trusted advisor to partner executives and senior stakeholders.
• Lead cross-functional resolution of complex partner issues and risks.
• Drive expansion and upsell opportunities; proactively identify partner health risks.

Job description

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Overview:

The Partnerships Customer Success Manager is a strategic leader responsible for managing high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion.

Key Responsibilities:

• Strategic Partner Account Leadership:
  • Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts
  • Build and execute multi-year strategic partner plans aligned with partner business objectives
  • Serve as trusted advisor to partner executives and senior stakeholders
  • Lead cross-functional resolution of complex or escalated partner issues and risks
• Partner Growth and Retention:
  • Drive expansion and upsell opportunities in partnership
  • Proactively identify partner health risks and expansion signals

Required Qualifications:

• 3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
• Proven track record managing a large ARR portfolio with partners or enterprise accounts
• Demonstrated renewal, expansion, and partner relationship management results
• Experience mentoring or leading others
• Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen.

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

$65,000 - $85,000 USD

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.