Manager of Clinical Services - Veterinary Hospital

MSPCA-Angell; Boston (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Manager of Clinical Services to lead a dynamic Veterinary Clinical Team. This full-time role involves overseeing clinical operations, ensuring excellent patient care, and managing a team of skilled professionals. The ideal candidate will possess strong leadership and organizational skills, with a commitment to providing exceptional service to both clients and their pets. Join a mission-driven organization that values compassion and integrity, and make a significant impact in the lives of animals and their owners. If you are ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Life Insurance

403(b) Retirement Plan

Tuition Reimbursement

Paid Holidays

Sick and Vacation Time

Employee Discounts for Pet Health Care

Free On-Site Parking

Qualifications

• 5+ years as a Certified Veterinary Technician with management experience.
• Excellent organizational and problem-solving skills required.

Responsibilities

• Lead and manage the Veterinary Clinical Team effectively.
• Ensure staffing and resources meet the needs of the clinic.
• Foster positive relationships among staff and clients.

Skills

Leadership Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Veterinary Medicine Knowledge

Education

Certified Veterinary Technician

Job description

This is a full-time 40 hours per week exempt position. Days and hours will vary. $5,000 Sign on Bonus for CVTs!

Angell Animal Medical Center is looking for a Certified Veterinary Technician with proven leadership skills to lead our fast-paced Angell Clinical Service team.

Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. Our Clinic Services Department is the hub of this busy hospital where we will see approximately 90,000 animals this year.

THE POSITION:

The Manager of Clinical Services (MCS) is responsible for the leadership and direct management of the Veterinary Clinical Team (which consists of Veterinary Clinical Assistants, Veterinary Clinical Technicians, Lead Veterinary Clinical Technicians, and Clinic Supervisors). The Clinical Services Manager works in collaboration with the Veterinary staff, the hospital managerial team, the Clinical Team, Veterinary Service Technicians, Emergency/Critical Care Service, and the Inpatient Nursing Services team to provide Angell clientele with excellent clinical and customer services. This person works closely with the Outpatient Service Director for all operations and long-term planning and goals for our Clinic.

The Manager of Clinical Services directly oversees our Veterinary Clinic staff. Considering the fact that the Clinic staff are positioned as one of the faces of our organization, the person in the MCS position has the potential to have a profound impact on both client and patient care. By living our organizational values and modeling them for the team, the MCS is an essential component of our long-term organizational goals.

• Excellence: Motivates staff by modeling outstanding client service and clinical expertise.
• Service: Eagerly approaches each interaction with a client or colleague with an active desire to exceed their expectations.
• Integrity: Makes decisions based on a desire to achieve what is best for our clients, their pets, and this organization.
• Collaboration: Partners with other areas of the hospital and the MSPCA to ensure everyone's success.
• Compassion: Enjoys working in a fast-paced environment and making quick decisions that support the best interests of our clients and patients.
• Positivity: Maintains an optimistic outlook while navigating staff through positive change. Approaches each challenge with a sense that the end goal is attainable.

Some of the duties include:

• Works closely with the Client Services Team to ensure that the department is evolving with the changing needs of our clients (both internal and external) while still meeting present goals.
• Makes sure that the department is staffed appropriately and that resources/equipment needed to execute their roles in the hospital are readily available.
• Manages and oversees the employee relations and disciplinary processes for the department. Trains the supervisory staff so that they may assist in implementing Angell policies and participate in disciplinary meetings. Consults with Outpatient Service Director and HR when appropriate for employee relations issues.
• Demonstrates confidence, flexibility, and respect when communicating and implementing changes in resource utilization, e.g., exam room assignment, staff coverage, and patient assignment decisions.
• Develops and updates training checklists and guidelines for all clinic staff.
• Assists the Outpatient Service Director in budget preparations for Client Services.
• Fosters and nurtures a positive, respectful, and professional relationship among all staff members and clients.

Physical Requirements:

• Ability to stand and walk for prolonged periods.
• Ability to bend, lift, carry, stoop when assisting to move or position animals.
• Ability to lift 25 pounds or more with assistance and up to 25 pounds independently.

Schedule Expectation:

A consistent 40-hour a week schedule is expected. This department is open during day, evening, and weekend hours. It is also expected the Manager of Clinical Services will adjust their schedule to work some weekend, evening, and holiday hours as needed to support the team.

APPLICANT REQUIREMENTS:

We are looking for applicants with at least five years of experience working as a Certified Veterinary Technician and at least five years of hospital management experience or experience in a clinical setting with multiple disciplines. Qualified applicants should have excellent organizational skills and technical and theoretical knowledge of veterinary medicine. Applicants should have proven problem-solving skills and the ability to work collaboratively toward solutions.

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

OUR BENEFITS:

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, employee discounts for pet health care, and free on-site parking.

If you have strong leadership and communication skills and would like to move into a management position in our mission-driven, renowned non-profit animal hospital, apply today.