Manager of Client Success

Koble; Lancaster (Lancaster County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Koble is seeking a Manager of Client Success to lead their team, focusing on customer satisfaction and retention. The role involves coaching, problem-solving, and managing strategic clients while fostering a positive team culture aligned with Christian values.

Benefits

Cohesive team culture

Healthy professional relationships

Career development opportunities

Qualifications

• Experienced and knowledgeable in customer service.
• Confident in leading a team through change.
• Able to de-escalate clients and coach team members.

Responsibilities

• Take ownership of CS team’s retention and renewal goals.
• Communicate and problem solve with Product and Engineering teams.
• Provide the team with the tools they need to succeed.

Skills

Customer Service

Leadership

Problem Solving

Coaching

Job description

We are looking for a Manager of Client success who will work to lead their CS team in alignment with Koble’s mission statement and broader business goals. The manager will lead by example and passionately believe in and execute on Koble’s core value of “Blessing the Customer”

About Us
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.

Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.

Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!

Location
Lancaster PA or Moscow ID with possible remote options

As a Manager of Client Success you would:

• Take ownership of your CS team’s retention and renewal goals.

• Bring coaching to the team, helping them achieve their objectives.

• Communicate and problem solve with our Product and Engineering teams.

• Lead positively, leaning into change when it's for the betterment of the company and our clients.

• Provide the team with the tools they need in order to succeed.

• Manage strategic clients as needed.

We are looking for someone who is:

• Experienced and knowledgeable in customer service.

• Confident in leading a team through change.

• Able to de-escalate clients and coach team members in this skill.

• Focused on customer satisfaction and company goals over rote process.

• Willing to directly manage and serve clients as needed.

Why Join Koble?

• Join a cohesive and welcoming team culture that is focused on honoring God and helping people flourish

• Foster healthy professional relationships and further your career

• Contribute to helping businesses grow by putting ERP software to work