Senior Customer Success Manager, S2P

Corcentric; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Senior Customer Success Manager, where you will advocate for clients, ensuring their success with our platform-based solutions. You'll build strong relationships, conduct business reviews, and support diverse customer portfolios, all while being part of a passionate team focused on customer outcomes and growth.

Benefits

Paid time off

Holidays

Volunteer days

Parental leave

Insurance

401k

Health plans

Qualifications

• Approximately 4+ years in Customer Success, Account Management, or similar roles.
• Experience in SaaS environment.

Responsibilities

• Serve as a client advocate coordinating internal functions.
• Conduct regular business reviews with customer executives.
• Promote product adoption and usage.

Skills

Relationship-building

Organizational

Technical problem-solving

Communication

Presentation

Influencing

Negotiation

Education

Bachelor's degree in business

Tools

MS PowerPoint

Excel

Job description

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As a Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and facilitating strong customer retention and growth across our portfolio of products.

We're a team of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric. We view Customer Success as a critical component of our organization's ongoing success. We leverage industry best practices and skill development to help team members focus on customer outcomes, deliver beyond expectations, and grow through each experience. We respect diversity of thought and encourage team collaboration.

We are currently hiring out of our Cherry Hill, NJ headquarters and remotely across the Eastern US Time Zone in states where we have employee hubs: Pennsylvania, Florida, Georgia, and North Carolina.

This key position reports to the Director, Customer Success, Source-to-Pay (S2P) within our Global Customer Success team. If you are passionate about creating satisfying customer experiences and want to do it for a company with a bright future, join us at Corcentric Customer Success.

As a Senior Customer Success Manager, S2P, you will:

• Serve as a client advocate by coordinating internal functions and resources to reach client goals and resolve complex issues.
• Be the primary contact for all post-sales activities, including onboarding, guidance, change management, product training, technical support, and account management.
• Cultivate relationships with customer executives to reinforce the strategic value of solutions.
• Conduct regular business reviews with customer executives to discuss achievements, challenges, and value.
• Establish success roadmaps with checkpoints to ensure milestones are met.
• Monitor customer health indicators and sentiment, taking action to restore confidence when needed.
• Support diverse customer portfolios through training, support, and strategic dialogue.
• Become a trusted advisor, delivering best practices and guidance empathetically.
• Coordinate with product, delivery, and support teams for product enhancements and change requests.
• Promote product adoption and usage, and train customers on new features and upgrades.
• Identify opportunities to expand product footprint.
• Act as an internal advocate to meet customer needs and address issues proactively.
• Identify areas for business process improvements to enhance customer experience.
• Represent the voice of the customer to the product team for enhancements and features.

Requirements:

• Bachelor's degree in business or relevant field (or equivalent experience).
• Approximately 4+ years in Customer Success, Account Management, or similar roles.
• Experience in SaaS environment.
• Strong relationship-building, organizational, and technical problem-solving skills.
• Excellent communication and presentation skills, including experience with MS PowerPoint and Excel.
• Influencing and negotiation skills.
• Positive attitude and commitment to meeting goals.
• Ability to travel 15-20%.

Preferred:

• Procure-to-pay or source-to-contract expertise.
• Managed services experience.

About Us:

Corcentric provides business spend and revenue management software and services, focusing on cost reduction, working capital optimization, and revenue growth for mid-market and Fortune 1000 companies. Our core values include doing the right thing, embracing change, empowering employees, and customer focus.

Benefits:

We offer comprehensive benefits, including paid time off, holidays, volunteer days, parental leave, insurance, 401k, and health plans, supporting work-life balance and professional growth.

EEO Statement & Work Environment:

We do not discriminate based on race, gender, or other protected statuses. The role requires routine use of office equipment, and travel may be necessary.