Customer Success Manager

VGP JOINT STOCK COMPANY; Los Angeles (CA); Remote; USD 70,000 - 85,000; Full time

Job summary

A leading company is seeking a dedicated Customer Success Manager to enhance client satisfaction and retention. This remote role involves guiding clients through SaaS implementation and fostering relationships. Ideal candidates have a background in community health and strong problem-solving skills.

Qualifications

• Experience in SaaS implementation and account management.
• Background in community health work is a plus.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Act as the primary contact for clients, providing support.
• Manage implementation and configuration of SaaS solutions.
• Conduct regular client check-ins to review usage and satisfaction.

Skills

Problem-Solving

Communication

Client Satisfaction

Tools

CRM

Job description

Join to apply for the Customer Success Manager role at VGP JOINT STOCK COMPANY

We are seeking a dedicated, proactive, community-oriented Customer Success Manager to join our team. This role is ideal for someone with a background in community health work, care navigation, SaaS software implementation, and account management, who is passionate about client satisfaction and success.

About Pear Suite

Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare entities and community organizations to meet social needs in a culturally sensitive, person-centered way.

About The Role

Job Title: Customer Success Manager

Type: Full-Time

Pay: $70,000 - $85,000

Location: Remote (Pacific Standard Timezone preferred)

Reports To: Sr. Customer Success Manager

Job Overview

We seek a proactive, community-oriented Customer Success Manager to guide clients through platform implementation and optimization, foster relationships, and enhance customer engagement and retention. Prior knowledge of community-based practices will be advantageous.

Key Responsibilities & Duties

• Act as the primary contact for clients, providing support and guidance.
• Manage implementation and configuration of SaaS solutions.
• Develop deep knowledge of our platform to address inquiries and troubleshoot.
• Conduct regular client check-ins to review usage and satisfaction.
• Collaborate with Sales and Product teams to meet client needs.
• Deliver training and educational materials to clients.
• Monitor key performance metrics and report on them.
• Identify and mitigate risks to client satisfaction and retention.

Qualifications

Minimum Qualifications:

• Experience in SaaS implementation, account management, and platform configuration.
• Background in community health work is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in CRM and relevant software tools.
• Bi-lingual English/Spanish preferred.

If you are results-driven and passionate about customer success, we would love to hear from you.

We are an Equal Opportunity Employer. We celebrate diversity and encourage applicants from all backgrounds.

Compensation

The pay range for this role is $70,000 - $85,000 USD per year. (Remote)