Customer Success Manager

Foundation AI; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in AI technology is seeking a Customer Success Manager to build strong relationships with clients, ensuring their success and satisfaction with the platform. This role involves understanding client needs, monitoring platform usage, and advocating for clients internally. The ideal candidate will have experience in customer success, particularly within the legal sector, and possess strong analytical and communication skills.

Qualifications

• 5+ years of experience in customer success or account management within the legal sector.
• Strong understanding of SaaS business models.

Responsibilities

• Serve as the primary point of contact for clients, ensuring satisfaction and loyalty.
• Monitor client usage proactively, identifying upselling opportunities.

Skills

Communication

Problem Solving

Analytical Skills

Education

Bachelor's degree in Business Administration

Tools

Practice Management Systems

Job description

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About Us

Foundation AI integrates with virtually any existing technology to unify all of a law firm’s document input sources – from the physical mailroom to digital mailboxes – for AI-powered classification, content extraction, and document workflow automation.

Job Overview

Foundation AI is seeking a Customer Success Manager. You will be a key member of our team, building strong relationships with existing customers, understanding their goals, and monitoring their experience with and adoption of the Foundation AI platform to demonstrate ROI.

The ideal candidate is eager to work for a high-growth SaaS company poised for continued success. If this sounds like you, apply now.

Job Responsibilities

1. Serve as the primary point of contact for clients, understanding their business objectives and helping them achieve their goals through our platform.
2. Establish and maintain strong client relationships, ensuring satisfaction and loyalty.
3. Develop a deep understanding of our platform, its capabilities, and use cases.
4. Work closely with clients to understand their needs, collaborating with internal teams to develop solutions.
5. Provide guidance on leveraging the platform to meet business objectives.
6. Monitor client usage proactively, identifying upselling or cross-selling opportunities.
7. Advocate for clients internally, ensuring their needs and feedback are addressed.
8. Provide updates and reports on client health and usage to internal stakeholders.
9. Manage renewals, upselling, training, and post-implementation support.

Job Requirements

1. Bachelor's degree in Business Administration, Marketing, Communications, or related field.
2. 5+ years of experience in customer success or account management within the legal sector.
3. Experience with Practice Management Systems such as Casepeer, MerusCase, Litify, Filevine.
4. Strong understanding of SaaS business models and software development lifecycles.
5. Excellent communication and interpersonal skills.
6. Proven ability to manage complex projects and multitask effectively.
7. Strong analytical and problem-solving skills.
8. Ability to work independently in a remote environment with high self-motivation.

Preferred Qualifications

• Experience working with AI-powered technologies.
• Exposure to onshore-offshore team setups.
• Experience managing large projects with multiple stakeholders.

Personal Attributes

• Analytical mindset with problem-solving skills.
• High emotional intelligence.
• Proactive attitude and innovative thinking.
• Maturity and ability to handle difficult situations professionally.
• Attention to detail and passion for customer success.

Our Commitment

We are committed to diversity and inclusion, providing equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status.

For inquiries, contact us at [e-mail].

Learn more at www.foundationai.com.