Manager of CCS & Crisis Intake & Diversion, Greenfield

Clinical & Support Options; Greenfield (MA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health and dental insurance

Generous paid time off

403(b) retirement plan

Free CEUs

Ongoing professional development

Flexible work environment

Zusammenfassung

Clinical and Support Options, Inc. is seeking a Manager of CCS and Crisis Intake and Diversion to enhance response times within our Community Behavioral Health Center Emergency Services Program in Greenfield, MA.

This manager will collaborate with CCS and crisis program directors, ensuring efficient intake processes and community outreach. The role requires strong leadership, teamwork, and a commitment to high-quality care.

Qualifikationen

• Two years' experience working with mentally ill individuals or related internship experience preferred.
• Valid driver's license and reliable transportation; regional travel required.

Aufgaben

• Oversee CCS central intake and implement best practices for ED Diversion.
• Monitor Central Intake Teams and manage referral processes.
• Develop plans for ED Diversion with community partners.
• Support training and case management for BA level staff.

Kenntnisse

Team collaboration

Monitoring and evaluation

Crisis intervention

Communication skills

Leadership

Ausbildung

Bachelor's degree in a mental health discipline

Jobbeschreibung

Manager of CCS & Crisis Intake & Diversion, Greenfield

CSO is looking for a Manager of CCS and Crisis Intake and Diversion for our CBHC (Community Behavioral Health Center) Emergency Services Program (ESP) programs.

The Manager of CCS and Crisis Intake and Diversion works with CCS Program Directors and other Supervisor/Manager level CCS staff to ensure very regular monitoring of the CCS Central Intake process to enhance fast response for referrals and maintain high CCS census. The Manager also works with the Crisis Program Directors and teams to continuously assess best practices for Emergency Department Diversion.

As a Manager of CCS and Crisis Intake and Diversion:

You Will:

• Partner with the Regional Director, ESP Senior Directors, CCS and Crisis Program Directors, and Manager of Practice and Performance improvement to help oversee CCS central intake and identify and implement best practices for ED Diversion.
• Provide regular monitoring of the Central Intake Teams and email system for 3 CCS sites, to promptly alert Directors and sites of incoming referrals and pass them along to assigned management staff.
• Provide a brief review of incoming referrals for any concerns that need to be passed along to a Director or Nurse Manager.
• Support teams in keeping the CCS referral tracker updated and accurate.
• Track CCS bedboards for availability and push out daily communications to community referral sources about bed availability, for outreach as well as continuity of census.
• Meet regularly with CCS teams including attending staff meetings and huddles (in person and/or Teams) to ensure ongoing compliance with intake systems and support maximizing census at all sites.
• Take a leadership role in developing ED Diversion plans with the Crisis sites, including working with hospital partners, police and EMS, co-response, and other identified community partners.
• Identify ongoing outreach needs to be done at all levels of Crisis staffing - BA, MA, Supervisor, Director - to provide continuous ED Diversion improvement and community visibility of MCI services.
• Work with Manager of PPI and Vice-President of Acute Services on data tracking and monitoring outcomes of ED Diversion efforts.
• Attend Crisis staff meetings (in person or via Teams) regularly to facilitate ongoing discussion of ED Diversion efforts and provide updates on data and progress.
• Join with other ESP management staff in regular monitoring and response on Teams threads to support daily CCS and Crisis team operations.
• As needed and available, support onsite functions of Case Management and provide support and training to BA level staff regarding case management and Crisis and CCS best practices.

Your Background:

• Bachelor's degree in a mental health discipline
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency
• High school diploma with a minimum of five years' experience may be substituted
• Valid driver's license and reliable transportation. Regional travel is required.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

WhatWe Offer

At CSO, we believe our employees areour greatest asset. We are committed to supporting your professional growth,well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development throughin-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative workenvironment

WhyJoin CSO?

For more than 50 years, Clinical& Support Options, Inc. (CSO) has been providing innovative,compassionate behavioral health services throughout Western Massachusetts. Withlocations across Springfield, Northampton, Greenfield, and surroundingcommunities, our multidisciplinary teams work together to make a meaningfuldifference in the lives of individuals and families.

When you join CSO, you become partof a mission-driven organization where collaboration, professional growth, andcommunity partnerships are valued. We encourage our employees to bringtheirideas, strengths, and unique perspectives to their work—and provideopportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a differencein the communities we serve!

AGreat Place to Work

CSO was named a HealthcareIndustry Top Workplace, and has been recognized as the fastest-growingbehavioral health agency in Western Massachusetts. Our commitment to ouremployees is reflected in our consistently strong internal employeesatisfaction results, with more than 90% of CSO staff reporting that theywould recommend CSO as a great place to work.

We invite you to learn more aboutCSO and discover what makes our organization a great place to build yourcareer.

ProfessionalDevelopment

We are committed to helping ouremployees continue to learn and grow. CSO offers in-house training andprofessional development opportunities in areas such as:

Trauma-Informed Care MotivationalInterviewing Mindfulness Skills and more