Triage and Integration Specialist, Northampton

Clinical & Support Options; Northampton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and ongoing professional dev

Group-rate supplemental insurance

Flexible, collaborative work env

Job summary

Clinical and Support Options, Inc. is seeking a Triage and Integration Specialist in Northampton to guide clients through access to supports and services within our clinic.

You will support full integration of CSO services, including initial screening, assessments, and appropriate triage. The role requires delivering skills training, crisis support, and help in accessing mental health, addiction, and medical services, while building natural support networks and coordinating housing and benefits

Qualifications

• Associate's or Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Education

Associate's or Bachelor's degree in a behavioral health discipline or related field

Job description

Triage and Integration Specialist, Northampton

CSO is looking for a Triage and Integration Specialist to help clients on their journey to access supports and services in our Northampton clinic.

This Triage and Integration Specialist will support full integration of CSO services for clients, including initial screening, assessments and triaging appropriately.

As a Triage and Integration Specialist:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills
• Assist in developing communication and conflict resolution skills
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist in locating acceptable housing, negotiating leases, and obtaining furniture and other necessary fixtures
• Collect and enter all demographic and insurance information and verify insurance
• Determine level of urgency: routine or crisis, and triage appropriately
• Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources
• Stay informed about payor requirements and managed care plans
• Act as liaison between CSO and community agencies and groups as appropriate

Your Background:

• Associate's or Bachelor's degree in a behavioral health discipline or related field
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage your employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more