Program Director, ESP, CCS and Respite Services, Greenfield

Clinical and Support Options, Inc; Greenfield (MA); Hybrid; USD 78,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

403(b) retirement plan

CEUs and professional development

Job summary

Clinical and Support Options, Inc. seeks a Program Director to lead the CCS/Respite services in Greenfield. The role focuses on clinical leadership, staff oversight, admissions, and program development to ensure high-quality, trauma-informed care.

The position requires a Clinical Master’s degree, extensive Crisis/Respite program knowledge, and at least three years of supervisory experience. Starting salary ranges from $78,000 to $85,000 annually.

Qualifications

• Master's degree in a clinical field with at least 3 years of experience in evaluation and treatment.
• Extensive knowledge of Crisis and Respite programs.
• Minimum 3 years supervisory/management experience.

Responsibilities

• Oversee daily CCS/Respite operations and staff.
• Provide administrative on-call coverage.
• Collaborate with Senior Director and DMH on contracts and compliance.
• Ensure trauma-informed, patient-centered service delivery.
• Lead regional work groups and staff trainings; coordinate IT liaison.
• Oversee chart audits and utilization review activities.

Skills

Supervisory experience

Clinical leadership

Crisis & Respite knowledge

Education

Clinical Master's degree

Job description

Program Director, ESP, CCS and Respite Services, Greenfield

CSO is looking for a Program Director for our Community Crisis Stabilization (CCS) and Respite Emergency Program (ESP) in Greenfield.

The position will provide clinical and administrative leadership of the Community Crisis Stabilization (CCS)/Respite Program. The Program Director oversees the staff of the assigned CCS/Respite location, provides clinical leadership, monitors program access and availability, assesses clients for admission, develops residential programming, oversight of nursing and healthcare procedures, and provides consultation to case management staff.

Starting salary range is $78,000-$85,000/year.

You Will:

• Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance
• Provide administrative on-call as needed in cooperation with other ESP Directors
• Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues
• Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff
• Promote a positive team culture that is person centered and trauma informed
• Be knowledgeable and current regarding all CSO Policies and Procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients
• Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract (if applicable) fulfillment, meeting with DMH personnel as needed
• Maximize a community-based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent, trauma-informed and high-quality service in a timely manner to staff and external customers
• Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department
• Oversee and complete chart audits and other utilization review activities as assigned
• Collect, record, and distribute statistical information and generate reports as necessary

Your Background:

• Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness
• Extensive knowledge of Crisis and Respite programs
• Three years supervisory and management experience

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace andhas been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more