Case Manager Supervisor, Gardner

Clinical and Support Options, Inc; Gardner (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement plan

Free CEUs and training

Group-rate insurance options

Flexible, collaborative environment

Job summary

Clinical & Support Options, Inc. (CSO) in Gardner, MA is seeking a Case Manager Supervisor for the Emergency Services Program (ESP).

The role oversees Crisis Case Managers, ensures timely client engagement, and provides direct CM to Crisis clients to support stabilization and community linkage. You will coordinate linkages to CSO, behavioral health and SUD providers, medical services, and wellness activities, while maintaining a person-first approach to care and collaborating closely with the

Qualifications

• Bachelor's or Master's degree in a behavioral health discipline or equivalent.
• Peer experience may be considered as applicable.
• Experience working with adults with mental health challenges including navigating behavioral health system.

Responsibilities

• Provide programmatic and administrative supervision for Crisis Case Managers and engage clients within 24 hours.
• Supervise case management to support crisis stabilization and linkages to CSO and other providers.
• Provide direct case management to Crisis clients as needed and assist with housing, transportation, and access to supports.
• Engage crisis clients by phone and in person; be responsive and person-first in care.
• Consult with clinical supervisor on safety issues and transitions; follow up until clients are engaged with community supports.

Skills

Case management supervision

Crisis services experience

Communication skills

Driving

Education

Bachelor's or Master's in behavioral health

High school diploma or Associate's + experience

Job description

CSO is looking for a Case Manager Supervisor for our Emergency Services Program(ESP)in Gardner.

This position will supervise case management services for adult Crisis clients and provide direct case management services to Crisis clients. Case management provides follow up support to individuals evaluated by Crisis Services and who remain in the community after a Crisis assessment.

You Will:

• Provide programmatic and administrative day-to-day supervision for Crisis Case Managers in identifying clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities
• Engage Crisis clients, and ensure Case Managers engage clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual
• Provide outreach to clients by telephone and in person and through their support network
• Provide assistance in clarifying transition needs, gaps in services and supports
• Assist in locating housing, transport to appointments, and accessing supports for stabilization needs
• Assist clients in identifying and using natural supports including family and friends
• Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care
• Consult with clinical supervisor as needed including safety issues, barriers to transition, and questions about effective interventions, and focusing care on stabilization
• Remain engaged with individual after the initial Crisis encounter and until client is stable and engaged in appropriate community supports

Your Background:

• Bachelor's or Master's degree in a behavioral health discipline or related field or equivalent combination of high school diploma or Associate's degree and applicable experience
• Peer experience may be considered as applicable
• Experience working with adults with mental health challenges including experience navigating the behavioral health system
• Valid driver's license and reliable transportation

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more