Manager of Business Analytics, Fraud Ops Automation (Fully Remote)

Koalafi; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Koalafi is seeking a role focused on building intelligent fraud defenses and automated workflows. You will partner with Engineering, Data, and Analytics to scale solutions from prototype to production while instituting guardrails for automated decisions.

You will deliver on-demand analyses, surface emerging fraud patterns, and create dashboards to monitor investigators' productivity and fraud trends. This role requires strong collaboration across fraud operations and product/tech teams.

Responsibilities

• Lead the design and build of AI agents and automated workflows reducing manual effort.
• Partner with Engineering and Data to move solutions from prototype to production.
• Establish guardrails and quality checks for automated decisions.
• Deliver on-demand analysis on suspicious merchants and customers.
• Proactively surface emerging fraud patterns and high-risk activity.
• Build data-driven prioritization for investigators.
• Design and maintain dashboards tracking investigator productivity and fraud trends.
• Replace manual spreadsheet-based reporting with automated reliable reporting.
• Define and track operational KPIs.
• Serve as the bridge between Fraud Operations and analytics/product/tech teams.
• Partner with Fraud Strategy & Analytics to translate findings into policy improvements.
• Communicate findings clearly to investigators and leadership.

Skills

AI automation

Workflow design

Data collaboration

Quality guardrails

Fraud analysis

Dashboard design

KPI tracking

Cross-functional partnership

Policy translation

Job description

• Lead the design and build of AI agents and automated workflows reducing manual effort.
• Partner with Engineering and Data to move solutions from prototype to production.
• Establish guardrails and quality checks for automated decisions.
• Deliver on-demand analysis on suspicious merchants and customers.
• Proactively surface emerging fraud patterns and high-risk activity.
• Build data-driven prioritization for investigators.

Operational Reporting & Dashboards:

• Design and maintain dashboards tracking investigator productivity and fraud trends.
• Replace manual spreadsheet-based reporting with automated reliable reporting.
• Define and track operational KPIs.

Cross-Functional Partnership:

• Serve as the bridge between Fraud Operations and analytics/product/tech teams.
• Partner with Fraud Strategy & Analytics to translate findings into policy improvements.
• Communicate findings clearly to investigators and leadership.

Koalafi

Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.