Manager of Administrative Operations

Language bank Ltd.; Worcester (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Ascentria Care Alliance seeks a Manager of Administrative Operations in Worcester, MA to lead day-to-day administrative and office operations in an onsite capacity. You will supervise, coach, and develop Administrative Office staff while coordinating reception and ensuring a welcoming experience for employees, visitors, clients, vendors, and community partners.

You will oversee office services, spaces, and resources, coordinate facility services and vendor contracts, and manage access records.

Qualifications

• 5+ years of admin/operations or office management experience.
• Experience supervising staff and coaching.
• Strong organizational and time-management skills.
• Bachelor's degree or equivalent experience.
• Proficiency with MS Office, Teams, SharePoint.

Responsibilities

• Lead day-to-day administrative and office operations.
• Supervise and develop Administrative Office staff.
• Coordinate reception services and create a welcoming experience for employees, visitors, clients, vendors, and community partners.
• Oversee office services, spaces, conference rooms, and workplace resources.
• Coordinate facility services, vendors, contracts, schedules, and service requests.
• Manage building access, key cards, keys, and related access records.
• Help implement safety, security, visitor management, and emergency-response procedures.
• Support Executive Team members and business units with administrative and operational needs.
• Establish consistent office procedures, standards, tools, and best practices.
• Review processes and vendor services to identify opportunities to improve efficiency and manage costs.
• Help create an organized, responsive, and collaborative workplace where people can do their best work.

Skills

Office management

Supervisory experience

Coaching

Communication

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Teams

OneDrive

SharePoint

Job description

Location: 18 Chestnut Street, Worcester, MA

Salary: $54,000–$66,000 annually

Onsite Position

Be the person who keeps people, operations, and the workplace connected.

At Ascentria Care Alliance, the work happening behind the scenes is essential to the work happening in our communities. We are looking for an experienced, highly organized, people-focused Manager of Administrative Operations who knows how to bring structure to a busy environment, solve problems, and create an office experience where people feel supported and welcomed.

This is more than an office management role. You’ll be a key operational partner responsible for helping ensure that our workplace runs smoothly, professionally, safely, and efficiently every day.

What You’ll Do

In this role, you will:

• Lead day-to-day administrative and office operations
• Supervise, coach, and develop Administrative Office staff
• Coordinate reception services and help ensure a welcoming experience for employees, visitors, clients, vendors, and community partners
• Oversee office services, supplies, shared spaces, conference rooms, and workplace resources
• Coordinate facility services, vendors, contracts, schedules, and service requests
• Manage building access, key cards, keys, and related access records
• Help implement safety, security, visitor management, and emergency-response procedures
• Support Executive Team members and business units with administrative and operational needs
• Establish consistent office procedures, standards, tools, and best practices
• Review processes and vendor services to identify opportunities to improve efficiency and manage costs
• Help create an organized, responsive, and collaborative workplace where people can do their best work

What We’re Looking For

You may be a great fit if you are someone who naturally takes ownership, notices what needs to be done, and enjoys bringing people and processes together.

We’re Looking For

• At least 5 years of progressive administrative, operations, or office management experience
• Previous supervisory experience, including employee selection, coaching, and performance management
• Strong organizational, planning, and time-management skills
• The ability to manage multiple priorities in a fast-paced environment
• Excellent judgment, problem-solving skills, and attention to detail
• Strong written and verbal communication skills
• A collaborative, service-oriented approach and the ability to build strong relationships across departments
• Proficiency with Microsoft Office, Teams, OneDrive, SharePoint, and other business systems
• A bachelor’s degree in business administration, management, or a related field—or equivalent relevant experience

Experience with workplace operations, facilities administration, reception services, or similar operational support functions is a plus.

Why Ascentria?

At Ascentria Care Alliance, our mission is to strengthen communities by empowering people to respond to life’s challenges. Every role contributes to that mission—including the people who make sure our teams have the environment, resources, and support they need to succeed.

If you are a hands-on leader, natural problem-solver, and operational organizer who loves creating order, supporting people, and making things work better, we would love to hear from you.