Manager of Administrative Operations

Ascentria Care Alliance; Massachusetts; On-site; USD 54,000 - 66,000; Full time

Job summary

Ascentria Care Alliance in Worcester, MA seeks a Manager of Administrative Operations to lead day-to-day administrative and office operations on site. The role supervises Administrative Office staff, coordinates reception, and manages facilities, safety, and vendor relationships to ensure a welcoming, efficient workplace.

The position requires strong organizational skills, 5+ years in administrative/operations roles, and a bachelor’s degree.

Qualifications

• At least 5 years of progressive administrative, operations, or office management experience.
• Supervisory experience including coaching and performance management.
• Strong organizational, planning, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent judgment, problem-solving, and attention to detail.
• Strong written and verbal communication skills.
• Collaborative, service-oriented approach across departments.
• Bachelor’s degree in business administration or related field.

Responsibilities

• Lead day-to-day administrative and office operations
• Supervise, coach, and develop Administrative Office staff
• Coordinate reception services and ensure a welcoming experience for employees, visitors, clients, vendors, and community partners
• Oversee office services, supplies, shared spaces, conference rooms, and workplace resources
• Coordinate facility services, vendors, contracts, schedules, and service requests
• Manage building access, key cards, keys, and related access records
• Help implement safety, security, visitor management, and emergency-response procedures
• Support Executive Team members and business units with administrative and operational needs
• Establish consistent office procedures, standards, tools, and best practices
• Review processes and vendor services to identify opportunities to improve efficiency and manage costs
• Help create an organized, responsive, and collaborative workplace where people can do their best work

Skills

Administrative experience

Supervisory experience

Organization & time management

Problem solving

Communication skills

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Office

Teams

OneDrive

SharePoint

Job description

Description

Manager of Administrative Operations

Location: 18 Chestnut Street, Worcester, MA
Salary: $54,000–$66,000 annually
Onsite Position

Be the person who keeps people, operations, and the workplace connected.

At Ascentria Care Alliance, the work happening behind the scenes is essential to the work happening in our communities. We are looking for an experienced, highly organized, people-focused Manager of Administrative Operations who knows how to bring structure to a busy environment, solve problems, and create an office experience where people feel supported and welcomed.

This is more than an office management role. You’ll be a key operational partner responsible for helping ensure that our workplace runs smoothly, professionally, safely, and efficiently every day.

What You’ll Do

In this role, you will:

• Lead day-to-day administrative and office operations
• Supervise, coach, and develop Administrative Office staff
• Coordinate reception services and help ensure a welcoming experience for employees, visitors, clients, vendors, and community partners
• Oversee office services, supplies, shared spaces, conference rooms, and workplace resources
• Coordinate facility services, vendors, contracts, schedules, and service requests
• Manage building access, key cards, keys, and related access records
• Help implement safety, security, visitor management, and emergency-response procedures
• Support Executive Team members and business units with administrative and operational needs
• Establish consistent office procedures, standards, tools, and best practices
• Review processes and vendor services to identify opportunities to improve efficiency and manage costs
• Help create an organized, responsive, and collaborative workplace where people can do their best work

What We’re Looking For

You may be a great fit if you are someone who naturally takes ownership, notices what needs to be done, and enjoys bringing people and processes together.

• At least 5 years of progressive administrative, operations, or office management experience
• Previous supervisory experience, including employee selection, coaching, and performance management
• Strong organizational, planning, and time-management skills
• The ability to manage multiple priorities in a fast-paced environment
• Excellent judgment, problem‑solving skills, and attention to detail
• Strong written and verbal communication skills
• A collaborative, service-oriented approach and the ability to build strong relationships across departments
• Proficiency with Microsoft Office, Teams, OneDrive, SharePoint, and other business systems
• A bachelor’s degree in business administration, management, or a related field—or equivalent relevant experience

Experience with workplace operations, facilities administration, reception services, or similar operational support functions is a plus.

Why Ascentria?

At Ascentria Care Alliance, our mission is to strengthen communities by empowering people to respond to life’s challenges. Every role contributes to that mission—including the people who make sure our teams have the environment, resources, and support they need to succeed.

If you are a hands‑on leader, natural problem‑solver, and operational organizer who loves creating order, supporting people, and making things work better, we would love to hear from you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.