Manager, NY Management Center

American Management Association; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

American Management Association seeks a Manager of the New York City Executive Conference Center to ensure exceptional customer experiences and flawless execution of seminars and client meetings.

You will oversee daily operations, manage budgets and vendor relationships, and drive revenue growth through strategic planning and marketing partnerships. Strong leadership, communication, and organizational skills are essential for this fast-paced, client-facing role located in NYC.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Event Management, or related field.
• Three+ years managing corporate events, conference centers, hospitality operations, or related customer-facing work.
• Three+ years of supervisory/management experience.
• Experience managing operating budgets, vendor relationships, and facility operations.
• Two+ years in business development, sales, account management, or marketing.
• Demonstrated ability to deliver exceptional customer service while managing multiple events and priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, project management, and problem-solving skills with attention to detail.
• Proven ability to manage multiple priorities and adapt to change in a fast-paced environment.
• Proficiency with Microsoft Office and experience with event management, CRM, or scheduling systems.
• Ability to collaborate with internal stakeholders, clients, vendors, and partners.
• Occasional work outside standard hours and travel as needed.

Responsibilities

• Plan, coordinate, and flawlessly execute AMA public seminars, on-site programs, and external client meetings.
• Oversee day-to-day operations of the Executive Conference Center with high service standards.
• Achieve or exceed operational efficiency, revenue, and budget goals through planning and financial management.
• Develop, administer, and monitor the Conference Center's operating and revenue budgets.
• Serve as liaison with building owner, hotels, vendors, and service providers; negotiate guest rooms, catering, and maintenance contracts.
• Plan capital improvements, maintenance, and facility enhancements to reflect AMA's brand and learning environment.
• Develop and implement business development and local marketing to increase utilization and drive revenue.
• Prepare proposals, negotiate contracts, and execute sales for use of facilities and services.
• Collaborate with internal departments to ensure seamless event planning and customer satisfaction.
• Analyze performance metrics to identify efficiency and profitability improvements.
• Perform other related duties as assigned.

Skills

Customer service

Event management

Budget management

Vendor management

Communication

Project management

Team leadership

Business development

Education

Bachelor's degree (Business Admin / related field)

Tools

Microsoft Office

CRM systems

Scheduling systems

Event management software

Job description

Purpose of Position

The Manager of AMA's New York City Executive Conference Center is responsible for delivering an exceptional customer experience by overseeing the successful execution of AMA seminars and external client meetings. This role ensures seamless day‑to‑day conference center operations, coordinates with internal teams and external partners, and maintains the highest standards of service, professionalism, and facility readiness.

Job Responsibilities

• Manage the planning, coordination, and flawless execution of AMA public seminars, on‑site programs, and external client meetings, ensuring an exceptional customer experience.
• Oversee the day‑to‑day operations of the Executive Conference Center, ensuring high standards of service, professionalism, and facility readiness.
• Achieve or exceed operational efficiency, revenue, and budget goals through effective resource planning and financial management.
• Develop, prepare, administer, and monitor the Conference Center's operating and revenue budgets.
• Serve as the primary liaison with the building owner, hotel operators, vendors, and service providers, negotiating agreements for guest rooms, catering, facility maintenance, and other conference services.
• Plan and oversee capital improvements, preventative maintenance, and facility enhancements to ensure the Conference Center reflects AMA's brand standards and provides an exceptional learning environment.
• Develop and implement business development and local marketing initiatives to increase utilization of the Executive Conference Center and drive revenue growth.
• Prepare proposals, negotiate agreements, and execute contracts for the sale and rental of Executive Conference Center facilities and services.
• Collaborate with internal departments to ensure seamless event planning, logistics, and customer satisfaction.
• Analyze operational and financial performance metrics and identify opportunities to improve efficiency, profitability, and the overall customer experience.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Event Management, or a related field preferred.
• Three or more years of experience managing corporate events, conference centers, hospitality operations, or a related customer‑facing environment required.
• Three or more years of supervisory or management experience preferred.
• Experience managing operating budgets, vendor relationships, and facility operations preferred.
• Two or more years of business development, sales, account management, or marketing experience preferred.
• Demonstrated ability to deliver exceptional customer service while managing multiple events and competing priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, project management, and problem‑solving skills with exceptional attention to detail.
• Proven ability to manage multiple priorities, adapt to changing business needs, and perform effectively in a fast‑paced environment.
• Proficiency with Microsoft Office and experience with event management, CRM, or scheduling systems preferred.
• Ability to work collaboratively with internal stakeholders, clients, vendors, and external partners.
• Occasional work outside of standard business hours, including evenings or weekends, may be required to support seminars, client meetings, etc.
• Travel in accordance with business need.