Conference Center Manager

Forrest Solutions; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

A conference management company in New York is seeking a detail-oriented Conference Center Manager to oversee daily operations. The role involves managing bookings, leading a hospitality team, and ensuring seamless onsite execution of events. Candidates should have over 5 years of experience in hospitality management and a strong technical background. This position offers an exciting opportunity to enhance the guest experience and optimize conference space usage.

Qualifications

• 5+ years of experience in hospitality, facilities management, or conference center operations.
• Strong background in calendaring and booking management (not just event planning).
• Proven leadership experience managing a front-of-house or guest-facing team.

Responsibilities

• Oversee scheduling, booking, and utilization of conference spaces.
• Manage the onsite experience of meetings and events.
• Lead and motivate a front-of-house team.

Skills

Hospitality management

Calendaring and booking management

Problem-solving

Interpersonal skills

Detail-oriented

Tools

Scheduling platforms

AV systems

Collaboration tools

Job description

Base pay range

$110,000.00/yr - $130,000.00/yr

Position Overview:

We are seeking an experienced and detail‑oriented Conference Center Manager to oversee the daily operations of a high‑profile conference facility. This role focuses on calendaring and booking management, leading a front‑of‑house hospitality team, ensuring seamless onsite execution of events, and managing the physical space. The ideal candidate is technically strong, process‑driven, and passionate about delivering an exceptional client and guest experience.

Key Responsibilities:

• Oversee all scheduling, booking, and utilization of conference spaces, ensuring efficient use of facilities.
• Serve as the primary point of contact for event organizers, confirming requirements, and ensuring seamless execution day‑of.
• Implement and maintain scheduling systems to optimize room usage and resource allocation.

Onsite Execution & Guest Experience

• Manage the onsite experience of meetings, conferences, and events, ensuring every detail is handled smoothly.
• Act as the floor leader during events, troubleshooting issues and coordinating with support teams to maintain a high level of service.
• Partner with catering, A/V, and facilities teams to ensure requirements are met.

Front of House Leadership

• Lead, coach, and motivate a front‑of‑house team to deliver warm, professional, and engaging service.
• Ensure consistent adherence to service standards and brand values.
• Monitor team performance, provide feedback, and foster a culture of hospitality and accountability.

Technical & Process Execution

• Utilize technology platforms (calendaring, booking, A/V systems, and collaboration tools) to ensure flawless execution.
• Establish and enforce operational processes to maintain efficiency, accuracy, and compliance with client standards.
• Train staff on the use of systems, workflows, and technology.

Facility & Space Management

• Oversee the physical upkeep, cleanliness, and readiness of all conference areas.
• Partner with facilities and maintenance teams to address issues proactively (e.g., furniture, lighting, AV equipment, room layouts).
• Conduct regular inspections and ensure the conference center reflects a professional, client‑ready environment at all times.

Qualifications:

• 5+ years of experience in hospitality, facilities management, or conference center operations.
• Strong background in calendaring and booking management (not just event planning).
• Proven leadership experience managing a front‑of‑house or guest‑facing team.
• Technically proficient in scheduling platforms, collaboration tools, and A/V systems.
• Exceptional organizational and problem‑solving skills; detail‑oriented with a process‑driven mindset.
• Strong interpersonal and communication skills with a commitment to guest satisfaction.

Why Join Us:

This is an exciting opportunity for a hands‑on leader who thrives in a client‑facing environment and enjoys balancing operations, technology, and team leadership. The Conference Center Manager will play a key role in shaping the guest experience, optimizing space usage, and ensuring our conference center runs seamlessly every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.