Manager, Membership

NACD (National Association of Corporate Directors); Arlington (VA); Hybrid; USD 110,000 - 116,000; Full time

Job summary

NACD is seeking a Manager, Membership for our Arlington, VA area in a hybrid role. You will lead a sales and member engagement team, own revenue targets, and drive retention and renewals across a defined market segment.

The ideal candidate has a strong background in sales/account management, coaching, and a deep interest in corporate governance. You will partner with cross-functional teams to enhance member value and onboard new hires.

Qualifications

• Bachelor’s degree required with at least five years in sales, account management, or a consultative role with proven results.
• Strong interest in corporate governance and board leadership; exceptional communication and relationship-building.
• Experience coaching and motivating high-performing teams; proficient in Microsoft Suite; Salesforce or other CRMs preferred.

Responsibilities

• Lead and support sales and member engagement (customer success) team.
• Own revenue performance for an assigned market segment, including new business acquisition, onboarding, engagement, expansion, and renewal.
• Monitor pipeline health, forecast accuracy, and quota attainment across the segment.
• Oversee customer success strategy to ensure retention, adoption, renewal, and member value outcomes.
• Develop and maintain knowledge of NACD’s governance products and member benefits to support the team.
• Partner cross-departmentally to enhance membership value and segment-specific services.
• Recruit and onboard across sales and engagement to ramp new hires.
• Coach, develop, and performance manage team members.

Skills

Sales & account management

Leadership

Customer engagement

Communication

CRM experience

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

This is a "hybrid" role. The selected candidate will work in our Arlington, VA office three days per week (Tuesdays‑Thursdays).

NATIONAL ASSOCIATION OF CORPORATE DIRECTORS

The National Association of Corporate Directors (NACD) empowers more than 23,000 directors to lead with confidence in the boardroom. NACD supports public, private, and nonprofit organizations through professional development programs, educational events, published research, and strategic advisory services.

Summary

The Manager, Membership is responsible for driving revenue growth, member retention, and overall performance in an assigned market segment. The role provides leadership across sales execution, member engagement (customer success), ensuring a comprehensive go‑to‑market strategy and end‑to‑end member experience. In addition to owning segment performance, the role is responsible for recruiting, onboarding, training, and developing talent, building a high‑performing team capable of delivering results. The ideal candidate is a strategic, solutions‑oriented leader who balances new business growth with long‑term relationship development.

Essential Duties And Responsibilities

• Lead and support sales and member engagement (customer success) team.
• Own revenue performance for an assigned market segment, including new business acquisition, onboarding, engagement, expansion, and renewal.
• Monitor pipeline health, forecast accuracy, and quota attainment across the assigned market segment.
• Oversee customer success strategy to ensure strong retention, adoption, renewal, and member value outcomes.
• Support the team in conducting substantive conversations with directors and executives to understand board challenges and recommend NACD solutions.
• Develop and maintain a strong understanding of NACD's governance products, experiences, and members, serving as a resource for direct reports on benefits positioning, use cases, and member facing questions.
• Partner cross‑departmentally to enhance the value of membership and develop segment‑specific benefits, communications, and services.
• Identifies and coordinates internal and external resources to deliver training and development for team members.
• Recruit and onboard across sales and engagement, to ensure new hires ramp up quickly, understanding market segment and products.
• Coach, develop, and performance manage team members across sales and engagement functions.

Nonessential Duties And Responsibilities

• Represents NACD at internal and external events.
• Performs other duties as assigned.

Personal Attributes & Competencies

• Strategic Thinker: Translates market insights into actionable growth and retention strategies.
• Solutions-Oriented: Proactively addresses challenges with a focus on outcomes.
• Growth Mindset: Committed to continuous improvement for self and team.
• Intellectual Curiosity: Seeks to understand client needs, industries, and evolving best practices.
• People Developer: Invested in coaching, mentoring, and building strong teams.
• Member-Centric: Champions the client experience while balancing commercial objectives.

Education/Qualifications

Bachelor’s degree required, with at least five years of experience in sales, account management or a consultative role with proven results. Strong interest in corporate governance and board leadership. Demonstrated experience coaching and motivating high‑performing teams. Exceptional communication skills and professional presence. Strong commercial acumen and relationship‑building ability. Ability to manage multiple priorities independently. Proficiency in Microsoft Suite; experience with Salesforce or other CRMs preferred.

This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

The salary/hourly range for this position is $110,000-$116,000, with the potential to earn an additional $35,000–$52,500 annually in performance‑based bonuses, paid quarterly. Compensation is based on several factors including but not limited to education, work experience, certifications, etc.