Membership Manager

SupportFinity™; Washington; Hybrid; USD 77,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Paid vacation leave

Retirement plan options

Professional development opportunities

Job summary

NASAA, headquartered in Washington, D.C., seeks a Membership Manager to support the Education, Events and Membership team. You will oversee member data, onboarding, access to systems, and reporting to enable timely access to resources.

The role emphasizes organized, detail-oriented service with cross-functional collaboration. The position offers a hybrid schedule with onsite onboarding and ongoing remote work up to 3 days per week, and a salary range of $77,000–$83,000 with benefits including

Qualifications

• Bachelor's degree required.
• Minimum five years of relevant full-time experience at an association or similar customer-focused org.
• Experience with Association Management Systems (iMIS) highly desirable.
• Project management experience a plus.

Responsibilities

• Maintain member records in the AMS and run data variance reports.
• Onboard new members and manage access to systems.
• Handle membership inquiries via phone and email; update the AMS daily.
• Maintain accurate membership listings, mailing lists and reports.
• Support the volunteer program for committees and projects.
• Manage member engagement, communications, and committee support.

Skills

Microsoft Office

Communication skills

Detail oriented

Multi-tasking

Customer focus

Education

Bachelor's degree

Tools

iMIS

Job description

Summary of Position

The North American Securities Administrators Association (NASAA), a prominent Washington, D.C. association devoted to supporting the work of state and provincial securities regulators, is seeking a Membership Manager within the organization’s Education, Events, and Membership Department. The position will report directly to the Director, Education, Events, and Membership.

The Membership Manager supports NASAA’s Corporate Office Education, Events and Membership (EEM) team by proactively planning, coordinating, and executing membership initiatives. This position oversees key membership processes, ensures data accuracy, and manages administrative tasks to ensure members have appropriate and timely access to essential tools and resources. The incumbent will track milestones and deliverables to maintain efficiency and alignment with organizational goals.

The successful candidate will be extremely organized, detail-oriented, and service-oriented, with proven experience working with competing demands and deadlines.

The responsibilities of the Membership manager will include

Database Administration

• Maintain member records in the Association Management System (AMS); run data variance reports to identify issues.
• Coordinate internally to onboard new members and establish appropriate access to required systems.
• Receive and process all membership-related phone calls and emails; process the necessary updates to the AMS daily.
• Maintain accurate and up-to-date membership listings, mailing lists, and additional reports and presentations as needed.
• Process the Annual Jurisdiction Survey.
• Work with the EEM team to define and develop new member reports as needed to support decision making and increase operational efficiency.
• Proactively identify opportunities to improve overall member data accuracy and streamline retention of legacy data.

Volunteer Management

• Oversee the NASAA volunteer program for committees and project groups, including the CARF (Committee Assignment Request Form) application process.
• Proactively identify opportunities to optimize process efficiency and effectiveness.

Customer Service

• Monitor and manage all incoming requests to shared membership inbox.
• Manage customer service requests related to online member community platform.

Member Engagement

• Serve as the point of contact for members to address questions regarding operations.
• Engage with relevant member committees, working with new member onboarding.

Committee Support

• Support Member Services committee initiatives.
• Facilitate website updates as needed.
• Manage regular member-related communication channels and initiatives.
• Other duties as assigned.

Education, Skills, And Experience Requirements

Education

• Bachelor's degree required.

Experience

• A minimum of five (5) years of relevant full-time professional experience at an Association, or similar customer-focused organization, required.
• Experience with iMIS or other Association Management Systems highly desirable.
• Project management experience a plus.

Skills & Knowledge

• Excellent Microsoft Office (Word, Excel, PowerPoint, Outlook) skills required.
• Excellent oral and written communication skills.
• Extremely organized with a strong attention to detail.
• Ability to work effectively with competing demands and deadlines.
• Customer-centric mindset and work style.

Additional Details

• The salary range for this position is $77,000 - $83,000 per year.
• NASAA offers their employees a competitive compensation package that includes health insurance, paid sick and vacation leave, and retirement plan options.
• All NASAA employees are offered opportunities for professional development.
• While this position will be based in the Washington, D.C. Corporate Office, NASAA maintains a hybrid working schedule where eligible staff are permitted to work remotely up to 3 days per week. As part of the onboarding process, new employees are required to work onsite for the first 5 days of their employment, 3 days per week for the following three weeks, and then 2 days per week pending successful completion of the onboarding process.

This job posting should not be construed to imply that these requirements are the only standards for the position. NASAA employees will follow any other instructions and perform any other related duties that may be required. NASAA has the right to revise this job description at any time. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience and education, as well as peer compensation and market comparisons.

NASAA is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability, sex, veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances.

About the company

NASAA