Associate Director, Membership Development

World 50 Group; Atlanta (GA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

World 50 Group is seeking an Associate Director of Membership Development in Atlanta, offering a hybrid work model with 2x weekly in-office presence. You will lead a team of 8–10 MDAs, shape sales strategy, and drive performance through data-driven decision making and cross-functional collaboration.

You will mentor talent, manage pipeline and CRM processes, and partner with product owners to translate insights into operational improvements while maintaining a strong focus on member experience.

Qualifications

• 6+ years of management experience in a sales environment.
• Strong operational acumen with ability to analyze metrics and make data-driven decisions.
• Exceptional interpersonal, communication, and stakeholder management skills.
• Proven ability to motivate, develop, and mentor early-career professionals to drive a high-performance culture.
• Member-focused mindset with commitment to excellence.
• Strong project management, time management, organizational, and problem-solving skills.
• Comfort operating in a fast-paced, dynamic environment with multiple priorities.
• Salesforce experience is a must.

Responsibilities

• Lead, coach, and mentor a team of 8–10 Membership Development Associates (MDAs), with a focus on guiding junior and early-career talent.
• Motivate and hold direct reports accountable for performance, while maintaining strong professional relationships.
• Address conflicts and performance issues promptly and constructively.
• Identify growth opportunities and facilitate development for associates.
• Foster collaboration, engagement, and a positive team culture.
• Support onboarding and training of new hires to ensure successful integration onto the team.
• Ensure the team delivers world-class prospect experience across pipeline management, content management, and sales engagement.
• Partner with the product line owner to bring visibility to operational improvements, implement best practices and build dashboards.
• Serve as the primary resource for MDAs, Membership Group Leaders, and Sales Directors, ensuring professional, proactive, and timely support.
• Monitor metrics and prospect engagement to flag risks, highlight bright spots, and recommend solutions.
• Oversee pipeline management processes, including prospect experience, CRM administration, and prospect communications and content.
• Act as the operations subject-matter expert for the assigned product line.
• Partner with the product line owner to make talent, operational, and strategic decisions.
• Communicate insights and recommendations clearly across internal stakeholders.
• Use data and insights to make proactive, solution-oriented decisions.
• Lead or support initiatives to enhance the Membership Development function.
• Identify, implement and ensure successful adoption of process improvements to optimize operational efficiency and prospect experience.

Job description

Associate Director, Membership Development

Job Description

Role: Associate Director, Membership Development

Location: Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office. We welcome employees to utilize office space more than that where possible.

The Role

The Membership Development Associate Director is a strategic leader responsible for driving the performance, development, and engagement of the Membership Development team for a specific product line within our Sales organization. You will ensure your team consistently delivers an exceptional prospect experience while exceeding performance metrics. This role requires a balance of operational expertise, people management, and sales strategy; you must motivate and develop direct reports, manage the pipeline, and work cross-functionally with business owners to achieve organizational goals.

Key Responsibilities

• Lead, coach, and mentor a team of 8–10 Membership Development Associates (MDAs), with a focus on guiding junior and early-career talent.
• Motivate and hold direct reports accountable for performance, while maintaining strong professional relationships.
• Address conflicts and performance issues promptly and constructively.
• Identify growth opportunities and facilitate development for associates.
• Foster collaboration, engagement, and a positive team culture.
• Support onboarding and training of new hires to ensure successful integration onto the team.

Operational & Membership Development Oversight

• Ensure the team delivers world-class prospect experience across pipeline management, content management, and sales engagement.
• Partner with the product line owner to bring visibility to operational improvements, implement best practices and build dashboards.
• Serve as the primary resource for MDAs, Membership Group Leaders, and Sales Directors, ensuring professional, proactive, and timely support.
• Monitor metrics and prospect engagement to flag risks, highlight bright spots, and recommend solutions.
• Oversee pipeline management processes, including prospect experience, CRM administration, and prospect communications and content.

Strategic Partnership & Decision Making

• Act as the operations subject-matter expert for the assigned product line.
• Partner with the product line owner to make talent, operational, and strategic decisions.
• Communicate insights and recommendations clearly across internal stakeholders.
• Use data and insights to make proactive, solution-oriented decisions.

Special Projects & Continuous Improvement

• Lead or support initiatives to enhance the Membership Development function.
• Identify, implement and ensure successful adoption of process improvements to optimize operational efficiency and prospect experience.

Key Requirements

• 6+ years of management experience in a sales environment.
• Strong operational acumen with ability to analyze metrics and make data-driven decisions.
• Exceptional interpersonal, communication, and stakeholder management skills.
• Proven ability to motivate, develop, and mentor early-career professionals to drive a high-performance culture.
• Member-focused mindset with commitment to excellence.
• Strong project management, time management, organizational, and problem-solving skills.
• Comfort operating in a fast-paced, dynamic environment with multiple priorities.
• Salesforce experience is a must.

Core Competencies & Behaviors

• Growth Mindset: Seeks and integrates feedback to continuously improve, adapts approaches to work, and persists through setbacks with resilience.
• Communication: Conveys information clearly, concisely, and persuasively; actively listens and adapts style to different audiences.
• Effective Execution: Focuses on key priorities contributing to team and business goals while remaining committed to exceptional performance and efficient accountability.
• Collaborative Engagement: Actively builds strong relationships within teams and across brands, staying adaptable to ensure positive, collaborative experiences.
• Commercial Acumen: Cultivates a deep understanding of our mission and external business environment with a proactive approach to problem-solving.
• Curiosity: Explores, questions, and seeks understanding of new ideas and perspectives; shows a willingness to learn new things and experiment outside their comfort zone.

Success Measures

• The What: Team consistently meets or exceeds performance metrics.
• The How: The team is executing all the critical aspects of membership development like setting high quality calls, running pipeline meetings, engaging cross functional teams, etc
• Direct reports are engaged, high-performing, and motivated.
• Continuous operation improvement via an effective partnership with product line owner and cross-functional stakeholders.
• Risks and opportunities in the product line are proactively addressed with a solutions based mindset.

Why World 50 Group?

The World 50 Group Way is our unified cultural framework that defines who we are and how we operate, shaped by insights and input from our associates. It brings together our mission, purpose, values, and DNA to foster a culture of community, collaboration, learning, and lasting impact.

Our DNA - How we show up

Member Obsessed: Building real connections and helping our members win is what drives us.

Entrepreneurial: We see challenges as chances to get creative and make things happen.

Collaborators: We’re stronger together: we share ideas, support each other, and create amazing experiences as one team.

Learners: We stay curious, keep growing, and never stop learning.

Humble: We aim high but leave our egos at the door - it’s about progress, not perfection.

Community: We celebrate wins, hold each other accountable, and have plenty of laughs along the way.

As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All , demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organisations.

About World 50 Group

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. Through curated peer communities, strategic insights, and trusted exchange, we empower senior leaders to navigate challenges, share experiences and create lasting impact. We cultivate community, where leaders go beyond their company, to co-create a future of extraordinary impact.