Manager Member Services

Institute of Electrical and Electronics Engineers, Inc.; Piscataway Township (NJ); On-site; USD 110,000 - 170,000; Full time

Job summary

Institute of Electrical and Electronics Engineers, Inc. (IEEE) is seeking an experienced Membership Services Manager to lead the Member Operations function within MGA.

This role oversees processing of applications and payments for new and renewing members and affiliates, and provides leadership for global programs like Senior Member elevations and Geo-Unit inaugurations. The successful candidate will drive operational excellence, develop staff, manage budgets and vendor relationships, and

Qualifications

• Proven experience leading customer service, membership, operations, or shared-services teams.
• Strong financial management, budgeting, and vendor management skills.
• Experience driving process improvement and operational excellence initiatives.
• Excellent leadership, communication, and stakeholder management abilities.
• Strong project management and organizational skills.
• Commitment to delivering exceptional customer and member experiences.

Responsibilities

• Lead and develop a high-performing Member Operations team.
• Oversee membership application and renewal processing activities.
• Manage global member programs, including Senior Member elevations and Geo-Unit inaugurations.
• Drive process improvements and operational excellence initiatives.
• Manage departmental budgets, forecasts, invoices, and vendor relationships.
• Ensure high-quality support for members, volunteers, and internal stakeholders.
• Lead projects and collaborate across teams to improve service delivery and organizational effectiveness.

Skills

Customer Service

Membership Ops

Budgeting

Vendor Management

Process Improvement

Project Management

Stakeholder Mgmt

Job description

Membership Services Manager

Job Summary

IEEE is seeking an experienced and results-oriented Membership Services Manager to lead the Member Operations function within the Member and Geographic Activities (MGA) organization. This role is responsible for overseeing the teams, processes, and financial operations that support the membership lifecycle, including the processing of applications and payments for new and renewing members and affiliates. The position also provides leadership for global programs such as Senior Member elevations and Geo-Unit inaugurations, helping to support IEEE members and volunteers worldwide.

The successful candidate will provide strategic leadership, foster a culture of continuous improvement, and ensure exceptional service delivery through effective team management, process optimization, project execution, and financial oversight. Key responsibilities include staff development, operational planning, vendor management, budget administration, forecasting, and cross-functional collaboration.

Reporting to the Director, Member Operations Administration, the Membership Services Manager will play a critical role in enhancing operational efficiency, supporting organizational goals, and delivering an outstanding member experience through an Operational Excellence framework.

What You'll Do

• Lead and develop a high-performing Member Operations team.
• Oversee membership application and renewal processing activities.
• Manage global member programs, including Senior Member elevations and Geo-Unit inaugurations.
• Drive process improvements and operational excellence initiatives.
• Manage departmental budgets, forecasts, invoices, and vendor relationships.
• Ensure high-quality support for members, volunteers, and internal stakeholders.
• Lead projects and collaborate across teams to improve service delivery and organizational effectiveness.

What You'll Bring

• Proven experience leading customer service, membership, operations, or shared-services teams.
• Strong financial management, budgeting, and vendor management skills.
• Experience driving process improvement and operational excellence initiatives.
• Excellent leadership, communication, and stakeholder management abilities.
• Strong project management and organizational skills.
• Commitment to delivering exceptional customer and member experiences.