Manager, Medical Practice Office

US Heart & Vascular; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

US Heart and Vascular in Tucson, AZ, is seeking a Medical Office Manager-Patient Experience Manager to lead the central support center operations, including schedulers and medical records, and to improve patient experience. You will develop training, monitor daily openings, collaborate with physicians, analyze metrics, and manage MIPS programs, aiming to optimize provider schedules and satisfaction.

The ideal candidate holds a Bachelor’s in healthcare administration or related field with 5+

Qualifications

• Bachelor’s degree in healthcare administration, business administration or a related field.
• Minimum 5 years of progressive healthcare leadership experience.
• Familiarity with EMR/Electronic Practice Management systems.
• Proficiency in Microsoft Office; ability to analyze data to identify trends.
• Strong leadership and communication skills; patient and employee advocate.
• Ability to adapt to changing work environments.

Responsibilities

• Oversee the operational aspects of central support center functions (schedulers, medical records).
• Establish training programs for central support staff.
• Provide leadership and ensure completion of daily Support Center operations.
• Work with leadership and physicians to address patient issues and follow up.
• Compile metrics and adjust workflows.
• Manage the Quality Payment Program – MIPS.
• Identify trends in volume and call flow to drive efficiency.
• Collect, measure, and analyze patient, staff and provider sentiment data to identify areas for improvement.

Skills

Patient experience

Leadership

Data analysis

EMR familiarity

Scheduling

Staff coaching

Education

Bachelor’s degree in healthcare administration, business administration or related field

Tools

Microsoft Office

EMR/EPM systems

Job description

US Heart and Vascular is in need of a Medical Office Manager-Patient Experience Manager to join our team at Pima Heart and Vascular in Tucson AZResponsibilities:Oversee the operational aspects of all designated central support center functions (schedulers, medical records)Establishes and implements training programs for all central support staffProvides general leadership over, and ensures completion of, all daily Support Center operations and functions and monitors same or next day openings to assist in filling and best utilizing all provider schedulesWorks closely with leadership team and physicians to address any reported patient issues by conducting research and providing follow up/resolutionCompiles Support Center related metrics and accordingly makes appropriate workflow adjustmentsManages the Quality Payment Program – Merit-based Incentive Payment System (MIPS)Identifies trends in volume and call flow to drive efficiency and assigns/ schedules staffing to accommodate peak volume days/timesCollects, measures, and analyzes patient, staff and provider sentiment data and feedback to identify areas for improvement.Requirements:Bachelor’s degree in healthcare administration, business administration or a related fieldMinimum 5 years of progressive healthcare leadership experience requiredDemonstrated success to drive patient experienceFamiliarity with EMR and/or Electronic Practice Management systems and technologies requiredProficiency in Microsoft Office suite; expertise in analyzing data or statistics to identify trends and opportunities for improvement neededAbility to lead and manage a team, establish clear expectations, and meet deadlines while acting as a patient and employee advocateExcellent leadership, organizational, and motivational skills necessaryHigh level of flexibility and adaptability to consistently changing work environmentsStrong critical thinking and problem-solving skills a mustAbility to read, interpret and analyze reportsTucson, AZ: Tucson offers stunning desert landscapes, mountain views, and over 300 days of sunshine. It’s a haven for outdoor lovers, with great hiking, biking, and national parks. The cost of living is lower than in other Arizona cities, and the arts, dining, and community scene are vibrant.