Patient Experience & Operations Leader, Medical Office

US Heart & Vascular; Tucson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

US Heart and Vascular in Tucson, AZ is seeking a Medical Office Manager-Patient Experience Manager to lead the central support center operations, including scheduling and medical records. The role requires a bachelor’s degree, 5+ years healthcare leadership, EMR proficiency, and a proven ability to improve patient experience and staff performance.

You will develop training programs, monitor performance metrics, and collaborate with physicians to enhance provider schedules and patient

Qualifications

• Bachelor’s degree in healthcare administration, business administration or related field.
• Minimum 5 years of progressive healthcare leadership experience.
• Demonstrated success to drive patient experience.
• Familiarity with EMR and/or Electronic Practice Management systems and technologies.
• Proficiency in Microsoft Office; expertise in analyzing data to identify trends and opportunities for improvement needed.
• Ability to lead and manage a team, establish clear expectations, and meet deadlines while acting as a patient and employee advocate.
• Excellent leadership, organizational, and motivational skills necessary.
• High level of flexibility and adaptability to consistently changing work environments.
• Strong critical thinking and problem-solving skills a must.
• Ability to read, interpret and analyze reports.

Responsibilities

• Oversee the operational aspects of all designated central support center functions (schedulers, medical records).
• Establishes and implements training programs for all central support staff.
• Provides general leadership over, and ensures completion of, all daily Support Center operations and functions and monitors same or next day openings to assist in filling and best utilizing all provider schedules.
• Works closely with leadership team and physicians to address any reported patient issues by conducting research and providing follow up/resolution.
• Compiles Support Center related metrics and accordingly makes appropriate workflow adjustments.
• Manages the Quality Payment Program – Merit-based Incentive Payment System (MIPS).
• Identifies trends in volume and call flow to drive efficiency and assigns/ schedules staffing to accommodate peak volume days/times.
• Collects, measures, and analyzes patient, staff and provider sentiment data and feedback to identify areas for improvement.

Skills

Leadership

Data analysis

Patient experience

Microsoft Office

EMR familiarity

Team management

Interpreting reports

Education

Bachelor's degree

Tools

EMR software

Electronic Practice Management

Job description

US Heart and Vascular in Tucson, AZ is seeking a Medical Office Manager-Patient Experience Manager to lead the central support center operations, including scheduling and medical records. The role requires a bachelor’s degree, 5+ years healthcare leadership, EMR proficiency, and a proven ability to improve patient experience and staff performance.

You will develop training programs, monitor performance metrics, and collaborate with physicians to enhance provider schedules and patient