Manager, MDR & Threat Hunting (Fully Remote)

Zscaler; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Zscaler is seeking a leader to head a customer-facing threat hunting and MDR responders team. You will translate complex threat intel into executive value and drive operational excellence across customer relationships.

You will own the talent lifecycle, set quality bars for deliverables, and ensure accountability. The ideal candidate combines hands-on security expertise with strong communication to C-levels and customers.

Qualifications

• Leading customer-facing threat intel or MDR teams.
• Strong communication with executives and customers.
• Experience implementing AI/ML in security contexts.

Responsibilities

• Build, lead, and develop a high-performing team with clear expectations.
• Own talent lifecycle from skills to career paths.
• Define and uphold quality of customer deliverables.

Skills

Threat hunting leadership

AI/ML understanding

MITRE ATT&CK

EDR platforms proficiency

Executive communication

Job description

• Lead a customer-facing team of elite threat hunters and MDR responders.
• Ensure operational excellence and customer relationship health.
• Translate complex threat intelligence into clear executive value.

What You’ll Do:

• Build, lead, and develop a high-performing team with clear expectations and accountability.
• Own the full talent lifecycle, from technical skill development to career ladders.
• Define and challenge the quality bar for all customer deliverables.

Who You Are:

• Act like an owner with integrity, passion, and a bias for action.
• Customer-obsessed, solving complex challenges for maximum impact.
• Lead with accountability and transparent action.

What We're Looking For:

• Understanding of AI/ML technologies and threat actor TTPs aligned with MITRE ATT&CK.
• Proficiency in two or more EDR platforms and detection/response.
• Track record managing customer-facing deliverable teams and executive communication.

Zscaler

Zscaler is a cloud security company that accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks. With thousands of customers globally, Zscaler fosters a culture of ownership, collaboration, and innovation.