Manager, Maintenance Field Operations

Otis Elevator Co.; Tallahassee (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Manager of Maintenance Field Operations, where your leadership will drive service excellence in a dynamic environment. You will oversee field staff, ensuring safety and efficiency while maintaining high customer satisfaction. This role offers the chance to work with a diverse team and contribute to innovative solutions in the elevator industry. With a focus on safety, ethics, and quality, you'll be part of a global leader committed to employee growth and community engagement. Take the next step in your career with us and help shape the future of movement!

Benefits

401(k) with company match

Comprehensive medical coverage

Paid vacation and holidays

Tuition reimbursement

Life insurance and disability coverage

Employee assistance programs

Wellness incentive programs

Generous parental leave benefits

Qualifications

• Ability to work in a dynamic team-oriented environment.
• Strong leadership skills and goal-oriented mindset.

Responsibilities

• Lead day-to-day management of field staff and training.
• Ensure superior customer satisfaction and quality assurance.

Skills

Team Leadership

Communication Skills

Project Management

Technical Support

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Date Posted:

2025-05-07

Country:

United States of America

Location:

OT436: TJT - TALLAHASSEE, FL 2591 Centerville Rd, Tallahassee, FL, 32308 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis we're dedicated to reinventing the way we move people . We are the leader in elevators, escalators and moving walkways.

We are looking for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

On a typical day you will:

• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication while ensuring field employee safety.

What you will need to be successful

• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated with strong time management and organizational skills
• High school diploma or equivalent required; bachelor’s degree preferred
• Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred

What’s In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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