Associate National Account Field Maintenance Manager

Ryder; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate National Account Field Maintenance Manager to enhance maintenance processes across national accounts. This role is vital for improving service quality and driving compliance within multiple regions. The ideal candidate will collaborate with management to address operational challenges and utilize performance metrics to foster continuous improvement. If you thrive in a fast-paced environment and possess strong analytical and communication skills, this opportunity offers a chance to make a significant impact on the company's success.

Benefits

Comprehensive health benefits

401(k) plan

Paid time off

Life insurance

Disability insurance

Dental insurance

Vision insurance

Qualifications

• Minimum five years of fleet maintenance-related work experience required.
• Proficiency in Microsoft Office and Ryder systems required.

Responsibilities

• Contact underperforming locations to gather updates and set action items.
• Review daily performance metrics and support the NAFMM.

Skills

Verbal Communication

Written Communication

Analytical Skills

Decision-Making

Detail-Oriented

Time Management

Teamwork

Self-Driven

Education

H.S. diploma/GED

Bachelor's degree in Business, Supply Chain, Logistics

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Insights

RIDE

InfoCenter

Job description

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Job Description

Summary

The Associate National Account Field Maintenance Manager is critical to the successful retention of Ryder's largest accounts. The incumbent is responsible for improving maintenance processes for their assigned national accounts across a broad organization. They will measure and report maintenance results to all levels of management within Ryder, drive compliance across multiple regions and business units to enhance service, and identify areas of opportunity for solutions. This person is accountable for maintenance KPI improvement for assigned accounts and will collaborate with the National Account Field Maintenance Manager (NAFMM) to address operational and maintenance issues.
Works with Ryder locations, NAFMM team, DNA.

Essential Functions

1. Contact underperforming locations to gather updates, identify roadblocks, and set action items for continuous improvement. Escalate unresolved issues within the field and to the NAFMM. Develop action plans with the Ryder teams to resolve technical, maintenance, and communication issues related to assigned accounts.
2. Review daily performance metrics such as uptime, VMI, breakdowns, etc., using reports from Insights, SFDC, and other Ryder systems to support efforts.
3. Support the NAFMM with data, recommendations, wins, and losses. Produce and share metric reports internally and externally. Assist with required reporting and presentations as needed.
4. Participate in calls with assigned accounts and the NAFMM team to develop skills for the NAFMM role.

Additional Responsibilities

• Perform other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills, with the ability to build professional relationships at all organizational levels.
• Excellent analytical and decision-making skills.
• Detail-oriented with strong follow-up practices.
• Ability to work independently and as part of a team.
• Flexible, self-driven, and capable of excelling in a fast-paced environment.
• Highly organized with excellent time management skills and ability to multi-task.

Qualifications

• H.S. diploma/GED required.
• Bachelor's degree preferred in Business, Supply Chain, Logistics.
• Minimum five years of fleet maintenance-related work experience required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Insights, RIDE, InfoCenter, etc., required.

Travel

Up to 60%

Job Category

Customer Service

Compensation Information

The offered compensation may be influenced by factors such as experience, education, work location, market data, and internal salary structures. The position may be eligible for bonuses, commissions, and incentives. Salary range: $85,000 - $90,000.

Benefits

Ryder offers comprehensive health and welfare benefits, including medical, dental, vision, life insurance, disability, paid time off, and a 401(k) plan.

Equal Opportunity

Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Security Notice for Applicants

Ryder communicates only via official @ryder.com email addresses and will never conduct online interviews through chat, messaging apps, or online questionnaires. Ryder will not ask for payment or banking details during interviews. Verify legitimacy by contacting Ryder at [e-mail] or 800-793-3754.

Current Employees

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