Senior Specialist, Learning Operations

Jobtailor; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Illinois is seeking an LMS Operations Specialist to manage the day-to-day operations of enterprise learning programs and ensure accurate, timely delivery.

You will administer and optimize Workday Learning, Cornerstone, and SuccessFactors, coordinate logistics for all learning formats, analyze data, produce reports, and partner with HR and program stakeholders to improve engagement and effectiveness.

Qualifications

• Bachelor’s degree in HR, Business Administration, Education, or related field.
• 3–5+ years of experience in learning operations, talent development, HR operations, or program coordination
• Experience administering enterprise LMS platforms (Cornerstone, Workday Learning, SuccessFactors)
• Strong project coordination and organizational skills with attention to detail

Responsibilities

• Manage day-to-day operations of enterprise learning programs.
• Coordinate logistics for instructor-led, virtual, and digital learning experiences.
• Administer and optimize LMS (Workday, Cornerstone, SuccessFactors) and related technologies.
• Generate and analyze learning data and operational metrics.
• Develop and maintain project plans and timelines.

Skills

Project coordination

Organizational skills

Attention to detail

LMS administration

Education

Bachelor’s degree in HR / Business / Education

Tools

Cornerstone

Workday Learning

SuccessFactors

Job description

Responsibilities

• Manage the day-to-day operations of enterprise learning programs, ensuring accurate, timely, and high-quality delivery
• Execute logistics for instructor-led, virtual, and digital learning experiences, including scheduling, enrollment, communications, and materials coordination
• Serve as a key operational partner to learning program managers and instructional designers
• Administer and optimize CBI’s Workday learning management system (LMS) and related learning technologies
• Configure courses, curricula, learning paths, and reporting structures within the system
• Troubleshoot system issues and partner with IT and vendors on enhancements, integrations, and upgrades
• Ensure data accuracy, compliance, and a strong end-user experience
• Coordinate with external vendors, facilitators, and content providers to support program delivery
• Manage vendor logistics, including scheduling, materials, and communications
• Support contract tracking and vendor performance monitoring
• Generate and analyze learning data and operational metrics (e.g., completions, participation, utilization)
• Produce regular and ad-hoc reports for stakeholders
• Identify trends and recommend improvements to enhance engagement and effectiveness
• Identify inefficiencies and implement improvements to streamline learning operations
• Leverage automation and system capabilities to enhance scalability and consistency
• Contribute to the development and documentation of standard operating procedures and best practices
• Coordinate learning ops projects from planning through execution and completion
• Develop and maintain project plans, timelines, and deliverables for learning initiatives and system updates
• Track progress, identify risks, and proactively resolve operational issues to ensure on-time, high-quality delivery
• Partner with HR, Talent Development, and business stakeholders to support learning initiatives
• Provide guidance and support to learners, managers, and facilitators on learning systems and processes
• Act as a point of contact for operational questions and issue resolution

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field
• 3-5+ years of experience in learning operations, talent development, HR operations, or program coordination
• Proven experience administering enterprise LMS platforms (e.g., Cornerstone, Workday Learning, SuccessFactors)
• Strong project coordination and organizational skills with attention to detail