Learning Program Manager – Customer Instructional Systems Designer

Jobtailor; Colorado; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior learning programs leader to drive end-to-end software training initiatives. You will align with stakeholders, design high-impact content, and ensure regulatory compliance while maximizing ROI.

The role requires collaborating with software, operations, and support teams to address knowledge gaps and deployment strategy. This senior position emphasizes data-driven decisions, scalable training solutions, and executive-level communication to demonstrate program impact

Qualifications

• Bachelor's level education in teaching, instructional design, or related field.
• Proven experience designing, delivering and evaluating training programs.
• Strong ability to analyze training needs and measure impact using data.

Responsibilities

• Lead end-to-end development and delivery of software training programs.
• Coordinate with stakeholders to align priorities and resources.
• Improve training effectiveness, performance, and ROI.
• Identify knowledge gaps with cross-functional teams and address them.
• Develop compliant, high-quality training content and materials.
• Communicate goals and progress to leadership with clear updates.
• Manage webinars to optimize customer learning experiences.

Skills

Stakeholder management

Data analysis

LMS familiarity

eLearning platforms

Presentation skills

Education

Bachelor’s degree in Education/Instructional Design

Tools

LMS

Webinar tools

eLearning platforms

Job description

Responsibilities

• Lead the end-to-end development and delivery of high-impact software training programs, managing stakeholder alignment and priorities
• Partner to develop and execute strategies to improve training effectiveness, operational performance, and return on investment
• Partner with software development, operations, and support teams to identify knowledge gaps, analyze trends, and support business initiatives such as new software releases and regulatory compliance
• Collaborate with internal subject matter experts to develop compliant, high-quality training content and materials
• Communicate program goals, progress, and impact to stakeholders at all levels through clear written and verbal communication, including presentations to leadership
• Establish and maintain frameworks for standardized training processes, including needs assessment and content development
• Manage webinars to enhance and optimize the customer learning experience through this delivery modality

Requirements

• 10+ years of experience managing, designing, and implementing learning or training program in a technical or software environment
• 10+ years of experience analyzing training needs and measuring program effectiveness using qualitative and quantitative data
• 10+ years of program or project management experience leading end-to-end training program deliveries
• 10+ years of experience collaborating with stakeholders, including internal leadership and external customers
• Familiarity with eLearning platforms, webinar tools, and learning management systems (LMS)
• Strong data analysis skills to identify training needs and measure program impact
• Expertise designing and managing scalable software training solutions aligned with business objectives and regulatory standards
• Ability to balance training quality and cost considerations while meeting key performance indicators
• Bachelor’s degree in Education, Instructional Design, or a related field (or equivalent practical experience)