Manager, Learning & Development: Curriculum & Performance

MyPoint Credit Union; San Diego (CA); On-site; USD 92,000 - 138,000; Full time

Job summary

MyPoint Credit Union in San Diego, CA is seeking an experienced Manager of Learning, Development & Performance to shape the future of learning across the organization. This role goes beyond traditional training, focusing on instructional design, adult learning, curriculum development, and performance improvement to translate business needs into practical learning experiences.

You will lead enterprise learning programs for member-facing and back-office teams, partnering with leaders and SMEs to

Qualifications

• Bachelor's degree in business, Education, Organizational Development, Human Resources, or a related field preferred.
• 7+ years of experience in training, learning and development, retail banking, credit unions, or a related environment.
• 5+ years of experience leading training programs and instructional design initiatives.
• Demonstrated knowledge of instructional design and adult learning principles.
• Experience developing curriculum, training materials, procedures, and learning pathways.
• Experience facilitating classroom, virtual, and field-based training.
• Strong communication, facilitation, project management, relationship-building, and organizational skills.
• Ability to partner effectively with leaders, employees, and SMEs across multiple business functions.

Responsibilities

• Develop and lead a multi-year learning and development strategy aligned with MyPoint's organizational goals.
• Design, develop, and maintain learning programs for employees across departments and positions.
• Create curriculum covering systems, products, operating procedures, service expectations, and employee development.
• Lead instructional design efforts using adult learning principles and effective learning methodologies.
• Oversee the organization's monthly compliance training calendar and completion requirements.
• Develop learning pathways that support career development, succession planning, and organizational performance.
• Establish a consultative sales and service framework focused on discovery, empathy, relationship building, and identifying member needs.
• Partner with department leaders to identify performance and development gaps and create appropriate training and coaching solutions.
• Build and maintain a network of Subject Matter Experts to support curriculum development and training delivery.
• Facilitate engaging classroom, virtual, and field-based learning experiences.
• Evaluate training effectiveness and continuously improve programs based on business needs, feedback, and performance outcomes.
• Lead, coach, and develop the Learning, Development & Performance Specialist.
• Support additional organizational initiatives and projects where learning and development expertise is needed.

Skills

Strong communication

Facilitation

Project management

Relationship-building

Organizational skills

Education

Bachelor's degree in business/education/OD/HR or related field

Job description

MyPoint Credit Union in San Diego, CA is seeking an experienced Manager of Learning, Development & Performance to shape the future of learning across the organization. This role goes beyond traditional training, focusing on instructional design, adult learning, curriculum development, and performance improvement to translate business needs into practical learning experiences.

You will lead enterprise learning programs for member-facing and back-office teams, partnering with leaders and SMEs to