Manager, Large Animal Hospital Operations

Iowa State University; Ames (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Iowa State University is seeking a Manager, Clinical Support for the Large Animal Hospital within the College of Veterinary Medicine. The role leads a clinical support team and partners with clinicians to oversee daily operations, staffing, and patient care in a 24/7 teaching hospital.

The successful candidate will mentor veterinary technicians, coordinate multi-shift staffing, and drive process improvements while ensuring compliance and exceptional client service in a dynamic academic medical

Qualifications

• Associate’s degree and 5 years of related experience are required.

Responsibilities

• Provide day-to-day operational leadership for the Large Animal Hospital clinical support team.
• Supervise, coach, mentor, and develop veterinary technicians, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.
• Coordinate employee schedules across multiple shifts to ensure appropriate staffing levels while supporting patient care, employee well-being, and operational needs.
• Collaborate with faculty, house officers, hospital leadership, and clinical services to coordinate medical, diagnostic, and surgical procedures.
• Evaluate staffing, equipment, inventory, and facility needs, making recommendations and implementing solutions to improve efficiency and patient care.
• Support the teaching mission by assisting veterinary technicians in training veterinary students and providing feedback on student performance during clinical rotations.
• Promote a positive, collaborative culture focused on teamwork, communication, continuous improvement, and exceptional client service.
• Ensure compliance with hospital policies, university procedures, regulatory requirements, and workplace safety standards.
• Partner with Human Resources and hospital leadership to support employee relations, performance management, corrective action, workplace accommodations, leave administration, and employee engagement initiatives.
• Lead workforce planning activities and collaborate with hospital leadership to identify staffing needs, support position development, and ensure appropriate utilization of personnel resources.
• Develop, review, and maintain standard operating procedures and support process improvement initiatives that enhance patient care, safety, and operational effectiveness.

Education

Associate’s degree

Job description

Iowa State University is seeking a Manager, Clinical Support for the Large Animal Hospital within the College of Veterinary Medicine. The role leads a clinical support team and partners with clinicians to oversee daily operations, staffing, and patient care in a 24/7 teaching hospital.

The successful candidate will mentor veterinary technicians, coordinate multi-shift staffing, and drive process improvements while ensuring compliance and exceptional client service in a dynamic academic medical