Large Animal Vet Teaching Hospital Front Desk Assistant

Iowa State University; Ames (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

Iowa State University’s Lloyd Veterinary Medical Center is seeking a Veterinary Teaching Hospital Assistant II for the Large Animal service. You will provide outstanding client service, update records, and help coordinate visits in a busy hospital setting.

The role involves front-desk duties, appointment scheduling, and assisting doctors and students while maintaining accurate patient information and courteous communication with clients.

Qualifications

• Two years of customer service or receptionist experience.
• Knowledge of medical terminology or animal disease symptoms.
• Data entry skills.

Responsibilities

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Skills

Customer service

Receptionist experience

Medical terminology

Data entry

Education

Post high school education

Job description

Iowa State University’s Lloyd Veterinary Medical Center is seeking a Veterinary Teaching Hospital Assistant II for the Large Animal service. You will provide outstanding client service, update records, and help coordinate visits in a busy hospital setting.

The role involves front-desk duties, appointment scheduling, and assisting doctors and students while maintaining accurate patient information and courteous communication with clients.