Manager Clinical Support

Iowa State University; Ames (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Iowa State University is seeking a Manager, Clinical Support for the Large Animal Hospital within the College of Veterinary Medicine. The role leads a clinical support team and partners with clinicians to oversee daily operations, staffing, and patient care in a 24/7 teaching hospital.

The successful candidate will mentor veterinary technicians, coordinate multi-shift staffing, and drive process improvements while ensuring compliance and exceptional client service in a dynamic academic medical

Qualifications

• Associate’s degree and 5 years of related experience are required.

Responsibilities

• Provide day-to-day operational leadership for the Large Animal Hospital clinical support team.
• Supervise, coach, mentor, and develop veterinary technicians, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.
• Coordinate employee schedules across multiple shifts to ensure appropriate staffing levels while supporting patient care, employee well-being, and operational needs.
• Collaborate with faculty, house officers, hospital leadership, and clinical services to coordinate medical, diagnostic, and surgical procedures.
• Evaluate staffing, equipment, inventory, and facility needs, making recommendations and implementing solutions to improve efficiency and patient care.
• Support the teaching mission by assisting veterinary technicians in training veterinary students and providing feedback on student performance during clinical rotations.
• Promote a positive, collaborative culture focused on teamwork, communication, continuous improvement, and exceptional client service.
• Ensure compliance with hospital policies, university procedures, regulatory requirements, and workplace safety standards.
• Partner with Human Resources and hospital leadership to support employee relations, performance management, corrective action, workplace accommodations, leave administration, and employee engagement initiatives.
• Lead workforce planning activities and collaborate with hospital leadership to identify staffing needs, support position development, and ensure appropriate utilization of personnel resources.
• Develop, review, and maintain standard operating procedures and support process improvement initiatives that enhance patient care, safety, and operational effectiveness.

Education

Associate’s degree

Job description

Position Title:Manager Clinical SupportJob Group:Professional & ScientificRequired Minimum Qualifications:Associate’s degree and 5 years of related experienceJob Description:The Lloyd Veterinary Medical Center (LVMC) at Iowa State University's College of Veterinary Medicine is seeking an experienced and collaborative leader to serve as our Manager, Clinical Support - Large Animal Hospital. This is an exciting opportunity to make a meaningful impact within one of the nation's premier veterinary teaching hospitals by leading a dedicated clinical support team committed to exceptional patient care, innovation, and education.In this role, you will partner with clinicians and hospital leadership to oversee the daily operations of the Large Animal Hospital while supporting a talented team of veterinary technicians, animal caretakers, and student employees. You'll play a key role in developing staff, fostering a positive and engaging workplace culture, and ensuring the hospital delivers outstanding care to patients while providing an exceptional learning experience for veterinary students, interns, and residents.As a leader in our 24-hour teaching hospital, you will coordinate staffing across multiple shifts, optimize clinical operations, and drive continuous improvement initiatives that enhance patient care, employee engagement, and operational excellence.If you are passionate about leading teams, mentoring others, improving processes, and helping shape the future of veterinary medicine, we encourage you to apply.Key ResponsibilitiesProvide day-to-day operational leadership for the Large Animal Hospital clinical support team.Supervise, coach, mentor, and develop veterinary technicians, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.Coordinate employee schedules across multiple shifts to ensure appropriate staffing levels while supporting patient care, employee well-being, and operational needs.Collaborate with faculty, house officers, hospital leadership, and clinical services to coordinate medical, diagnostic, and surgical procedures.Evaluate staffing, equipment, inventory, and facility needs, making recommendations and implementing solutions to improve efficiency and patient care.Support the teaching mission by assisting veterinary technicians in training veterinary students and providing feedback on student performance during clinical rotations.Promote a positive, collaborative culture focused on teamwork, communication, continuous improvement, and exceptional client service.Ensure compliance with hospital policies, university procedures, regulatory requirements, and workplace safety standards.Partner with Human Resources and hospital leadership to support employee relations, performance management, corrective action, workplace accommodations, leave administration, and employee engagement initiatives.Lead workforce planning activities and collaborate with hospital leadership to identify staffing needs, support position development, and ensure appropriate utilization of personnel resources.Develop, review, and maintain standard operating procedures and support process improvement initiatives that enhance patient care, safety, and operational effectiveness.This position works both independently and collaboratively with hospital leadership, clinical services, and Veterinary Clinical Sciences within a large animal veterinary teaching hospital environment. Because the Lloyd Veterinary Medical Center provides patient care 24 hours a day, 7 days a week, the manager must be available to support operational needs outside of normal business hours when necessary. This may include responding to urgent staffing issues, answering employee questions, and occasionally working evenings, weekends, holidays, or on-call shifts to ensure continuity of patient care. The position may involve exposure to animals, animal dander, odors, noise, zoonotic diseases, animal waste, and other veterinary clinical conditions.The ideal candidate is a collaborative leader who is passionate about developing teams, supporting clinical excellence, and fostering a positive workplace culture. They possess strong operational acumen, excellent communication skills, and the ability to balance employee development, patient care priorities, and organizational objectives in a complex veterinary healthcare environmentPreferred QualificationsPrevious leadership or management experience in a veterinary or healthcare setting, including supervision of clinical staff, performance management, and employee development.Experience working in a veterinary teaching hospital, academic medical center, or specialty/referral practice, including hands-on experience providing animal care and collaborating with multidisciplinary teams.Experience developing and implementing employee training, onboarding, mentoring, and continuing education programs.Experience supporting veterinary technician, intern, resident, or student training programs within a teaching hospital environment.Demonstrated success leading operational improvement initiatives, developing standard operating procedures, and implementing process improvements.Licensed Veterinary Technician (RVT, CVT, or LVT) or a degree in Veterinary Technology, Animal Science, Business Administration, Healthcare Administration, or a related field.Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:Resume/Curriculum VitaeLetter of Application/Cover LetterWhy Choose Iowa State University?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:Retirement benefits including defined benefit and defined contribution plansGenerous vacation, holiday, and sick time and leave plansOnsite childcare (Ames, Iowa)Life insurance and long-term disabilityFlexible Spending AccountsVarious voluntary benefits and discountsEmployee Assistance ProgramWellbeing programIf you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS808Original Posting Date:September 9, 2026Posting Close Date:October 4, 2026Job Requisition Number:R19919Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail] .General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.