Manager - IT EPIC (Resolute or HIM Module)

Presbyterian System Services; United States; On-site; USD 109,000 - 191,000; Full time

Job summary

The Presbyterian System Services is hiring a Manager, IT Services to lead one or more IT services, including implementation, support and enhancement. You will manage risk, workload, scope, resources and budgets while guiding teams and shaping process documentation.

You will coordinate with executives, sponsors and business partners, ensuring regulatory compliance, ITIL governance and strong customer relationships across Epic platforms.

Qualifications

• Bachelor's degree or equivalent experience in IT, CS or IS.
• 4+ years in IT operations with healthcare focus preferred.
• Epic Resolute or HIM experience or leadership of Epic-certified staff is a plus.
• Strong knowledge of IT infrastructure, security, networks, databases.

Responsibilities

• Lead IT services management including planning, delivery and budgets.
• Serve as Service Owner for assigned applications and ensure security.
• Drive regulatory compliance, ITIL processes and policy improvements.
• Coordinate with sponsors, partners and stakeholders to align IT with business goals.
• Develop staff through coaching, performance reviews and training.
• Forecast costs/benefits and manage vendor contracts and SLAs.

Skills

IT operations experience

Project management

Regulatory compliance knowledge

ITIL service management

Vendor management

Team leadership

Security and network knowledge

Budgeting and forecasting

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems

Epic certifications preferred

Tools

Epic Resolute / HIM experience

Job description

Location Address:
9521 San Mateo NE
Albuquerque, NM 87113-2237

Compensation Pay Range:
Minimum Offer $108,680.00
Maximum Offer $190,694.40

Now Hiring: Manager - IT EPIC (Resolute or HIM Module)

Summary

The Manager, IT Services is responsible for the management of one or more IT services, to include the implementation, support and enhancement, as well as the aligned customer relationships. The role is responsible for effectively analyzing, planning, organizing, and leading teams while managing risk, workload, scope, resource capacity, schedule, and budget. In addition, this role is responsible for managing all process documentation for their owned services, as well as support and oversight of all enhancements to those processes.

In addition to the responsibilities for their owned applications, this role is a contributor to overall IT process/policy changes and has the authority to provide recommendations for processes/policies to be submitted to IT senior leadership for final approval. This role is responsible for their teams adherence to the organizations and departments processes and policies.

The Manager, IT Services also is responsible for planning and ensuring regulatory compliance and oversight, ITIL service management, customer service, and relationship engagement with key senior business operational leaders for respective applications and technologies.

This role is also responsible for coordinating and communicating among executive sponsors, process owners, project team, customers, peers and other stakeholders. It is expected that this role have knowledge across multiple infrastructure platforms and processes.

Provides input to IT leadership for forecasting costs and benefits related to process improvement goals. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved

This role aligns enterprise application strategy in support of the business strategy. The IT manager works in an integrated fashion with the cross functional IT areas and business stakeholders.

Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Days (United States of America)

Responsibilities

• Lead team-specific communications and drive execution of strategic plans, IT solutions, and business priorities.
• Manage clinical application portfolios, projects, operating/capital budgets, vendor contracts, and overall financial performance.
• Serve as Service Owner for assigned applications, ensuring systems are maintained, supported, secure, and aligned with customer needs.
• Lead major IT initiatives, including implementation of new systems and services, while identifying opportunities to improve cost, productivity, infrastructure, and processes.
• Partner with key stakeholders and customers to understand business requirements, develop technology solutions, and maintain strong customer relationships.
• Manage vendor performance, contracts, renewals, SLAs, KPIs, ROI, invoicing, compliance reviews, and ongoing vendor strategy.
• Lead and develop staff through hiring, onboarding, 1:1s, coaching, performance management, training, accountability, recognition, and team engagement.
• Ensure operational excellence through regulatory compliance, project and portfolio reporting, capacity planning, service request approvals, production SLAs, risk management, and escalation of major issues.

Qualifications

Qualifications for IT Manager:

• Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. Bachelors degree 6 years of relevant experience can be substituted in lieu of degree.
• 4 years of relevant experience, healthcare experience preferred
• 4 years of relevant experience, healthcare and/or Epic experience required
• Epic certifications preferred
• 2-5 years of experience working in IT operations
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

Preferred Qualifications

• Should be certified in Epic Resolute or HIM module or have at least 5 years of experience leading a team of Epic certified staff in Resolute billing or HIM.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional vo