Epic Resolute Manager Technology and Digital Services

Valleywise Health; Phoenix (AZ); Remote; USD 114,000 - 168,000; Full time

Job summary

Valleywise Health in Phoenix, AZ, is seeking an Epic Resolute Manager for Technology and Digital Services. You will oversee operational management, lead teams, and ensure reliable, secure services supporting clinical operations and patient care.

Current Epic Resolute HB Admin/Claims Admin certifications are preferred; bachelor’s degree or commensurate experience is expected. This remote position offers growth in healthcare IT leadership.

Qualifications

• 8+ years in enterprise IT or digital services.
• 2+ years team leadership or supervisory experience.
• Experience with enterprise platforms or healthcare IT environments preferred.

Responsibilities

• Oversee operational management of enterprise technology services and platforms.
• Lead teams to ensure reliable, secure and efficient service delivery.
• Drive day-to-day service operations and customer satisfaction.
• Identify opportunities for continuous improvement in service delivery.

Skills

Leadership

Team management

Healthcare IT

Enterprise IT

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or related field

Job description

Epic Resolute Manager Technology and Digital Services

The Manager, Technology & Digital Services is responsible for the operational management of specific enterprise technology services, platforms, or support functions. Reporting to a Director, this role ensures the delivery of reliable, secure, and efficient technology services that support clinical operations, business processes, and patient care. The Manager leads teams, manages day-to-day service operations, and drives continuous improvement in service delivery and customer satisfaction.

Current Epic certification in one or more of the following Resolute HB Admin, Resolute HB Claims and Electronic Remittance Admin, Resolute PB Admin, Resolute PB Claims and Electronic Remittance Admin preferred.

Annual Salary Range: $113,734.40 -$167,752.00

Remote position

Qualifications

Education:

Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred or commensurate work experience.

Experience:

• 8+ years of experience in enterprise IT or digital services is required.
• 2+ years of team leadership or supervisory experience preferred.
• Experience supporting enterprise platforms or healthcare IT environments preferred.