Epic IT Services Manager (Resolute/HIM)

Presbyterian System Services; United States; On-site; USD 109,000 - 191,000; Full time

Job summary

The Presbyterian System Services is hiring a Manager, IT Services to lead one or more IT services, including implementation, support and enhancement. You will manage risk, workload, scope, resources and budgets while guiding teams and shaping process documentation.

You will coordinate with executives, sponsors and business partners, ensuring regulatory compliance, ITIL governance and strong customer relationships across Epic platforms.

Qualifications

• Bachelor's degree or equivalent experience in IT, CS or IS.
• 4+ years in IT operations with healthcare focus preferred.
• Epic Resolute or HIM experience or leadership of Epic-certified staff is a plus.
• Strong knowledge of IT infrastructure, security, networks, databases.

Responsibilities

• Lead IT services management including planning, delivery and budgets.
• Serve as Service Owner for assigned applications and ensure security.
• Drive regulatory compliance, ITIL processes and policy improvements.
• Coordinate with sponsors, partners and stakeholders to align IT with business goals.
• Develop staff through coaching, performance reviews and training.
• Forecast costs/benefits and manage vendor contracts and SLAs.

Skills

IT operations experience

Project management

Regulatory compliance knowledge

ITIL service management

Vendor management

Team leadership

Security and network knowledge

Budgeting and forecasting

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems

Epic certifications preferred

Tools

Epic Resolute / HIM experience

Job description

The Presbyterian System Services is hiring a Manager, IT Services to lead one or more IT services, including implementation, support and enhancement. You will manage risk, workload, scope, resources and budgets while guiding teams and shaping process documentation.

You will coordinate with executives, sponsors and business partners, ensuring regulatory compliance, ITIL governance and strong customer relationships across Epic platforms.