Manager - Instructional Service Center

El Paso Community College; El Paso (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

El Paso Community College is seeking a senior leader to coordinate and direct the Instructional Service Center (ISC) staff across campuses, ensuring high-quality services and smooth daily operations. This role oversees inventory, scheduling, safety, and records while guiding budgeting and process improvements.

The ideal candidate will bring proven leadership, strong communication, and experience managing personnel, budgets, and standards across a multi-campus environment.

Qualifications

• Bachelor’s degree and four (4) years of related experience or an equivalent combination of education and experience.
• Effective communication, written and verbal, and interpersonal skills.
• Knowledge of Microsoft Office computer applications.
• Effective mathematical skills.
• Effective use of leadership, management, organizational, and planning skills with attention to detail and follow-through.
• Experience leading and managing personnel.
• Experience developing and executing budgets.
• Ability to interpret and apply rules, regulations, policies, and procedures.
• Ability to function in stressful situations and be able to adapt to different environments.

Responsibilities

• Provide coordination, leadership, and direction to Instructional Service Center (ISC) staff and users to ensure quality services.
• Manage the day-to-day operations of the ISC department and supervise multi-campus ISC staff.
• Maintain departmental inventories, records, and reports; ensure equipment is maintained and operational.
• Develop staff work schedules; participate in budget development and monitoring.

Skills

Communication

Interpersonal skills

MS Office

Mathematical skills

Leadership

Organizational skills

Budgeting

Policy interpretation

Stress management

Education

Bachelor’s degree and 4+ years related experience

Tools

Microsoft Office

Job description

Provide coordination, leadership, and direction to Instructional Service Center (ISC) staff and users to ensure quality services. Provide supervisory resolution to all technical and staffing matters. Maintain departmental inventories and departmental records and reports. In-person work on campus is an essential function of this position.

Manage the day-to-day operations of the ISC department. Coordinate, establish priorities, delegate and provide supervision to multi-campus ISC staff. Assure all ISC equipment is maintained and operational. Maintain office safety and security, create staff work schedules. Participate in the development and recommendation of budget process. Implement and monitor fiscal year operating budget.

Maintain internal inventory control and distribution of all equipment, furniture, and supplies. Generate requisitions, manage and oversee open purchase orders for purchase of supplies and services. Participate in the development of departmental equipment and supply bids.

Provide personnel management direction and guidance to staff including training orientation, performance appraisal, professional development, coaching, and counseling. Participate in setting performance goals and priorities that contribute to departmental mission. Conduct and attend staff training seminars and workshops to enhance management, technology, and leadership skills.

Coordinate and delegate production of all records management services and maintain records. Responsible for generating department reports. Design and implement ISC brochures, departmental signs, and memoranda. Develop and implement Standard Operating Procedures.

Perform other duties as assigned.

Required Qualifications:

• 1. Bachelor’s degree and four (4) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.
• 2. Effective communication, written and verbal, and interpersonal skills.
• 3. Knowledge of Microsoft Office computer applications.
• 4. Effective mathematical skills.
• 5. Effective use of leadership, management, organizational, and planning skills with attention to detail and follow-through.
• 6. Experience leading and managing personnel.
• 7. Experience developing and executing budgets.
• 8. Ability to interpret and apply rules, regulations, policies, and procedures.
• 9. Ability to function in stressful situations and be able to adapt to different environments.

Special Conditions:

• 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.
• 2. Position requires irregular or extended work hours.

Out-of-town candidates invited for an on-campus interview will be reimbursed for one-half of the transportation cost for travel performed within the United States. The College will arrange and pay for up to two nights lodging.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand, walk, sit and use hands to handle or feel. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.