Manager In Training

Planet Fitness; Eden Prairie (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Eden Prairie, MN is seeking a full-time management/front desk role to recruit, train, and develop staff while ensuring top-tier member service. You will assist with scheduling, coaching, and ensuring the gym opens and closes on time, maintaining a positive club image and adherence to policies.

The role offers benefits including health, dental, and vision insurance along with advancement opportunities and a free gym membership for you and a guest.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, and develop staff.
• Oversee member service and ensure great customer experience.
• Greet members, conduct gym tours, address questions.
• Assist in scheduling and shift coverage.
• Supervise team in Club Manager's absence.
• Uphold company policies and promote promotions.
• Maintain cleanliness and gym appearance.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job Details: Job Location: Eden Prairie EP - Eden Prairie, MN 55344, Position Type: Full Time, Salary Range: $16.00 - $16.00 Hourly, Job Category: Management, Job Summary

Essential Duties and Responsibilities

• Consistently assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff are providing great customer experience.
• Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Help create and maintain a positive image of the club.
• Ensure prompt opening/closing of the gym when the Club Manager is out.
• Assist in preparation of schedule and coverage of shifts as needed.
• Supervise all team members in the Club Managers' absence.
• Assist in coaching and counseling performance to help achieve company standards.
• Assist in implementation and adherence to all company policies and procedures.
• Assist overseeing cleanliness and appearance of gym.
• Ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.