Manager In Training

Planet Fitness; Lafayette (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Lafayette, LA is seeking a dedicated team member to assist in gym operations and deliver excellent member experiences. You will help recruit, train, and guide staff, oversee front desk interactions, and support the Club Manager with scheduling, cleanliness, and promotional initiatives.

The ideal candidate will excel in customer service, communication, and problem solving, ensuring a welcoming environment for members and guests while maintaining club standards

Qualifications

• Customer service orientation and strong interpersonal skills.
• Active listening to understand member needs and resolve issues.
• Problem solving and decision making in a fast-paced gym environment.
• Diplomatic and tactful communication with staff and members.
• Clear and effective communication with team and supervisors.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring staff provide great customer experience.
• Greet and welcome members, give gym tours, respond to questions.
• Assist with scheduling shifts and coverage; back up Club Manager when needed.
• Supervise team in Club Manager’s absence and support policy adherence.
• Help maintain positive club image and timely opening/closing when Manager is absent.
• Promote and train on current marketing promotions; assist with inventory and supplies.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.Essential Duties and ResponsibilitiesConsistently assist in recruiting, hiring, training, and developing staff.Assist in member service oversight, ensuring all staff are providing great customer experience.Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.Assist with team member management and provide backup support to the Club Manager as needed.Help create and maintain a positive image of the club.Ensure prompt opening/closing of the gym when the Club Manager is out.Assist in preparation of schedule and coverage of shifts as needed.Supervise all team members in the Club Managers’ absence.Assist in coaching and counseling performance to help achieve company standards.Assist in implementation and adherence to all company policies and procedures.Assist overseeing cleanliness and appearance of gym.Ensuring team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.Successful completion and demonstration of MIT training guide.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.