Manager In Training

Planet Fitness; Eden Prairie (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Employee Appreciation Program

HSA

Job summary

Planet Fitness - Baseline Fitness in Eden Prairie, MN is seeking a team-focused operations associate to support gym oversight and member experience. You will help recruit, train, and develop staff while ensuring a welcoming environment.

Daily duties include front desk support, member inquiries, shift coverage, and assisting the Club Manager with policy adherence, cleanliness, and promotions. This role emphasizes customer service, leadership, and problem-solving in a fast-paced club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Front desk duties: greeting members, gym tours, addressing inquiries.
• Assist with team member management and backup support to Club Manager.
• Help create and maintain a positive image of the club and ensure timely opening/closing.
• Assist in schedule preparation and shift coverage; supervise in Club Manager's absence.
• Assist in coaching and counseling performance to meet standards.
• Ensure adherence to company policies and procedures and oversee cleanliness and appearance.
• Coordinate with promotions and marketing efforts; ensure staff are trained on current promotions.

Skills

Customer service

Communication

Leadership

Problem solving

Teamwork

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.Essential Duties and ResponsibilitiesConsistently assist in recruiting, hiring, training, and developing staff.Assist in member service oversight, ensuring all staff are providing great customer experience.Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.Assist with team member management and provide backup support to the Club Manager as needed.Help create and maintain a positive image of the club.Ensure prompt opening/closing of the gym when the Club Manager is out.Assist in preparation of schedule and coverage of shifts as needed.Supervise all team members in the Club Managers’ absence.Assist in coaching and counseling performance to help achieve company standards.Assist in implementation and adherence to all company policies and procedures.Assist overseeing cleanliness and appearance of gym.Ensuring team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.Successful completion and demonstration of MIT training guide.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.