Manager In Training

Planet Fitness - Baseline Fitness; Longmont (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental & Vision insurance

Short-term disability

HSA

Job summary

Planet Fitness - Baseline Fitness is seeking a Club Team member to assist in gym operations, ensuring a positive member experience and accelerating staff development for future club management roles.

The role includes front desk duties, scheduling support, and supervising team members in the Club Manager’s absence, with a focus on creating a welcoming environment and upholding company policies.

Qualifications

• Strong customer service skills.
• Active listening to customers and coworkers.
• Problem solving and proactive thinking.
• Diplomacy and tact in all interactions.
• Clear and timely communication with staff and supervisors.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Oversee member service to ensure positive experiences.
• Greet members and conduct gym tours and BCM amenities as needed.
• Provide backup support to Club Manager and supervise staff in their absence.
• Maintain cleanliness and appearance of the gym and promote promotions.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.Essential Duties and ResponsibilitiesConsistently assist in recruiting, hiring, training, and developing staff.Assist in member service oversight, ensuring all staff are providing great customer experience.Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.Assist with team member management and provide backup support to the Club Manager as needed.Help create and maintain a positive image of the club.Ensure prompt opening/closing of the gym when the Club Manager is out.Assist in preparation of schedule and coverage of shifts as needed.Supervise all team members in the Club Managers’ absence.Assist in coaching and counseling performance to help achieve company standards.Assist in implementation and adherence to all company policies and procedures.Assist overseeing cleanliness and appearance of gym.Ensuring team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.Successful completion and demonstration of MIT training guide.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.