Team Lead

Planet Fitness - Baseline Fitness; Mankato (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Mankato, MN is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience.

Responsibilities include front desk tasks, assisting with member sign-ups and tours, supporting the Club Manager, and coordinating marketing efforts while maintaining cleanliness and a welcoming environment for all members.

Qualifications

• Customer service oriented with strong communication skills.
• Active listening and empathetic approach to problems.
• Strong problem-solving skills and diplomacy in interactions.
• Clear, respectful communication with customers and team.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk tasks: answer calls, take information calls, assist with member check-ins and sign-ups.
• Greet potential members and provide gym tours.
• Support club management and ensure adherence to policies.
• Assist in marketing promotions and updating promotional materials.
• Maintain cleanliness and appearance of the gym.
• Order supplies and track inventories and reports.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job Details

Job Location: Mankato MKO - Mankato, MN 56001
Position Type: Full Time
Salary Range: $14.25 - $14.25 Hourly
Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.