Manager, Imaging Operations

Clutter; Livermore (CA); On-site; USD 81,000 - 108,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Education reimbursement

Flexible time off

Day-One medical/dental/vision coverage

Job summary

Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team in Livermore, CA. You will oversee end-to-end onsite imaging, document conversion operations across multiple shifts, and drive capacity forecasting and site financial performance.

You will lead a multi-shift team, collaborate with sales and technical teams, and ensure strict chain of custody and information security protocols to protect customer data and operational integrity.

Qualifications

• 5+ years in operational document imaging or related field.
• 2–3 years of direct people management experience leading operational teams.
• Experience with high-volume imaging workflows and imaging software such as Kofax Ascent Capture.
• Bachelor's degree in Business, Computer Science, or related field or equivalent practical operations management experience.

Responsibilities

• Lead and optimize day-to-day imaging and conversion operations across multiple shifts.
• Collaborate with sales, account management, and internal technical teams on new programs and client tours.
• Ensure compliance with chain of custody, information security controls, and disaster recovery processes.

Skills

People leadership

Operations management

Capacity planning

Budget oversight

Cross-functional collaboration

Education

Bachelor's degree

Tools

Kofax Ascent Capture

Windows environments

Google Workspace

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for end-to-end onsite imaging and document conversion operations across multiple shifts, site financial performance and capacity forecasting, and multi-shift supervisory leadership and team development.

What You’ll Do

In this role, you will:

• Lead and optimize day-to-day document imaging and conversion operations across multiple shifts, maintaining workflow throughput, equipment readiness, and accurate real-time capacity and volume forecasting.
• Collaborate closely with sales, account management, and internal technical teams to support new program implementations, participate in client facility tours, and ensure clear customer communication.
• Ensure strict adherence to Iron Mountain chain of custody, information security controls, and disaster recovery processes to protect customer data and operational integrity.
  

What You’ll Bring

The ideal candidate will have:

• 5+ years of operational computer and document imaging experience, with 2 to 3 years of direct people management experience leading operational teams.
• Strong knowledge of high-volume scanning/imaging workflows, Windows environments, Google Workspace, and imaging software platforms (such as Kofax Ascent Capture).
• Proven ability in capacity planning, workflow performance analysis, budget oversight, and multi-shift team leadership.
• Bachelor's degree in Business, Computer Science, or a related field (or equivalent practical operations management experience).
  

What We Offer

• Salary details: 108K + Bonus opportunity
• Shifts: Onsite, multi-shift schedule (Monday – Friday)
• Location: 6933 Preston Avenue, Livermore, CA
• Competitive compensation and benefits aligned with the experience.
• flexible time off
• Comprehensive health, wellness, and retirement plans (including Day-One medical/dental/vision coverage, 401(k) with company match, and FSA).
• Opportunities for continuous learning and professional growth (including education reimbursement and employee resource groups).

Identified candidate must have's:

• Multi-shift people leadership: Demonstrated experience supervising, coaching, and managing shift supervisors and production staff.
• High-volume document imaging workflows: Hands-on familiarity with production scanners, imaging software (e.g., Kofax), and digital capture processes.
• 100% onsite availability: Ability to manage physical facilities, equipment, chain of custody, and multi-shift coverage directly at the Livermore location.
  

Reasonably expected salary range: $81,200.00 - $108,300.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Operations Group