Imaging Operations Supervisor

Iron Mountain Incorporated; Jersey (TN); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Location Chattanooga TN

Competitive pay

Paid time off

401(k) match

Stock purchase plan

Tuition reimbursement

Health & retirement plans

Learning & growth

Job summary

Iron Mountain Incorporated in Chattanooga, TN is seeking an Imaging Supervisor to lead daily production of digitizing physical documents and delivering high-quality digital assets. You will drive team performance, maintain safety, and ensure adherence to strict customer and quality standards.

The role requires hands-on leadership, project coordination, and effective cross-functional communication to improve processes and meet client expectations.

Qualifications

• 2-3 years of supervising a team in a high-volume production environment.
• Strong knowledge of production management principles, QA protocols, and imaging/data capture.
• Proven ability to lead, manage projects, and communicate cross-functionally.

Responsibilities

• Lead and optimize operations, directing daily work to meet project goals and quality standards.
• Develop and mentor talent, cross-train staff, and establish accountable performance measures.
• Ensure compliance with quality standards and regulatory requirements for handling data.

Skills

Team leadership

Project management

Quality assurance

Cross-functional communication

Document imaging

Kofax

Document scanning

Education

High School Diploma or GED

Tools

Kofax

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a highly motivated Imaging Supervisor to join our Digital Solutions team. In this role, you will be responsible for leading daily production activities to ensure efficient and high-quality conversion of physical documents into digital assets. Your leadership will be pivotal in maintaining productivity, fostering a safe and engaged team environment, and ensuring that all project deliverables meet strict customer and quality standards.

What You'll Do (Responsibilities)

• Lead and Optimize Operations: Provide daily direction to the team to accomplish project goals, managing project timelines, quality, and the final outcome of customer orders and digital conversion processes.
• Develop and Mentor Talent: Lead, mentor, cross-train, and provide accountable standards and measures for the department employees to build a skilled and high-performing team.
• Ensure Compliance and Quality: Research and resolve customer issues and ensure operations strictly comply with organizational quality standards and policies, as well as local regulatory requirements for handling sensitive customer data.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 2-3 years of experience in supervising a team in a high-volume production environment, ideally for a team of 10-15 employees.
• Strong knowledge of production management principles, quality assurance protocols, and document imaging/data capture processes.
• Proven ability in team leadership, project management, and cross-functional communication.
• Kofax knowledge is a plus.
• Document scanning experience is preferred.
• High School Diploma or GED (or relevant certification).

What We Offer (Benefits)

• Location: 6300 Enterprise Park Drive Suite C, Chattanooga, TN
• FULL BENEFITS – 1st Day of Employment
• Competitive Pay with Annual Merit Increases
• Paid Vacation + 7 Paid Holidays + Sick Pay
• 401(k) with company match & Employee Stock Purchase Program
• Tuition Reimbursement
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

#OPS Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.