Manager Human Resources Service Center

Kaleida Health; Buffalo (NY); Hybrid; USD 86,000 - 118,000; Full time

Job summary

Kaleida Health's Buffalo General Medical Center in Buffalo, NY is seeking a Manager for the Human Resources Service Center. The role focuses on leading Tier 0/1 support across Payroll, Benefits, HRIS, and more, delivering a best-in-class employee experience in a hybrid work model.

The ideal candidate has 5+ years in customer-service operations with supervisory experience, strong HR tech skills (HCM, Word, Excel), excellent communication, and the ability to manage day-to-day operations while

Qualifications

• Bachelor's degree in human resources, business or related field required.
• 5 years of experience in a customer service delivery/operations role required.
• 5 years plus years' experience in supervisory capacity required.
• Use of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required.
• Customer service driven and results focused.
• Excellent written and oral communication skill as well as experience with interpersonal and conflict management skills required.
• Financial and analytical acuity - understand the numbers and produce data required.
• Must be able to work a non-traditional schedule to accommodate multiple shifts.
• 3 years of experience in Human Resources related field preferred.

Responsibilities

• Lead operational growth and integration of HRSC across Kaleida Health and affiliates.
• Ensure exceptional service delivery of Tier 0 and Tier 1 customer service.
• Balance strategic thinking with day-to-day execution and motivate a team.
• Drive service improvement and collaborate cross-functionally with all COEs across Kaleida Health.

Skills

Customer service

Supervisory experience

HRIS

Microsoft Word

Excel

Education

Bachelor's degree

Tools

HCM system

Intranet

Email

Job description

Location: Buffalo General Medical Center
Location of Job : US:NY:Buffalo
Work Type : Full-Time
Shift 1

Job Description

The Human Resources Service Center (HRSC) is an important, centralized resource providing Tier 1 customer service support to our employees and leaders across the Kaleida Health enterprise related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the "front Door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

Manager Human Resources Service Center

Location: Buffalo General Medical Center
Location of Job : US:NY:Buffalo
Work Type : Full-Time
Shift 1

Job Description

The Human Resources Service Center (HRSC) is an important, centralized resource providing Tier 1 customer service support to our employees and leaders across the Kaleida Health enterprise related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the "front Door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

The Manager Human Resources Service Center will be responsible for operational growth and integration of our HRSC operations and service delivery across Kaleida Health and its affiliate entities across the enterprise. The Manager HRSC will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure. This will require a balance of strategic thinking and management of day-to-day execution, including motivating a team, driving service improvement, and collaborating cross-functionally amongst all COEs across the Kaleida Health enterprise to identify opportunities and resolve issues that meet and exceed customer expectations.

Education And Credentials

Bachelor's degree in human resources, business or related field required.

Experience

5 years of experience In a customer service delivery/operations role required. 5 years plus years' experience in supervisory capacity required. Use of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required. Customer service driven and results focused. Excellent written and oral communication skill as well as experience with interpersonal and conflict management skills required. Financial and analytical acuity - understand the numbers and produce data required. Must be able to work a non-traditional schedule to accommodate multiple shifts. Example 7 am - 4 pm or 11 am - 7 pm as needed required. 3 years of experience in Human Resources related field preferred.

Job Details

Department : KH Human Resources Service Center
Standard Hours Bi-Weekly : 75.00
Weekend/Holiday Requirement: No
On Call Required : No
With Rotation: No
Scheduled Work Hours: 8 am - 4:30 pm
Work Arrangement : Hybrid
Union Code : N00 - Non Union KH
Requisition ID# : 22946
Grade : EX215 Pay Frequency : Bi-Weekly
Salary Range: $ 85,911.54 - $118,108.09

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!