Manager Human Resources Service Center - 22946

Kaleida Health; Buffalo (NY); Hybride; USD 86 000 - 118 000; Plein temps

Résumé du poste

Kaleida Health is seeking a Manager for the Human Resources Service Center in Buffalo. This role oversees Tier 0–1 HR support across the enterprise, focusing on service delivery and process improvements within a hybrid work model.

Responsibilities include leading a team, driving efficiency, and collaborating with COEs to meet and exceed employee service expectations. A bachelor’s in HR or related field is required, with substantial supervisory and HRIS experience.

Qualifications

• Bachelor's degree in human resources, business or related field required.
• 5 years of customer service operations experience.
• 5+ years in supervisory capacity.
• Experience with HR technology including HRIS/HCM, Excel, and email/phone.
• Ability to work non-traditional schedule; 7 am-4 pm or 11 am-7 pm as needed.

Responsabilités

• Drive operational growth and integration of the HRSC across Kaleida Health and affiliates.
• Ensure delivery of Tier 0 and Tier 1 service within a complex organizational structure.
• Collaborate cross-functionally with all COEs to identify opportunities and resolve issues.

Connaissances

Customer service

Leadership

Interpersonal skills

Communication

Conflict management

Analytical thinking

Formation

Bachelor's degree in HR or related field

Outils

HRIS

HCM

Excel

Word

Intranet/Email

Description du poste

Location: Buffalo General Medical Center
Location of Job : US:NY:Buffalo
Work Type : Full-Time
Shift 1

Job Description

The Human Resources Service Center (HRSC) is an important, centralized resource providing Tier 1 customer service support to our employees and leaders across the Kaleida Health enterprise related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the \"front Door\" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

Manager Human Resources Service Center

Location: Buffalo General Medical Center
Location of Job : US:NY:Buffalo
Work Type : Full-Time
Shift 1

Job Description

The Human Resources Service Center (HRSC) is an important, centralized resource providing Tier 1 customer service support to our employees and leaders across the Kaleida Health enterprise related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance. The HRSC will serve as the \"front Door\" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs.

The Manager Human Resources Service Center will be responsible for operational growth and integration of our HRSC operations and service delivery across Kaleida Health and its affiliate entities across the enterprise. The Manager HRSC will ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure. This will require a balance of strategic thinking and management of day-to-day execution, including motivating a team, driving service improvement, and collaborating cross-functionally amongst all COEs across the Kaleida Health enterprise to identify opportunities and resolve issues that meet and exceed customer expectations.

Education And Credentials

Bachelor's degree in human resources, business or related field required.

Experience

5 years of experience In a customer service delivery/operations role required. 5 years plus years' experience in supervisory capacity required. Use of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required. Customer service driven and results focused. Excellent written and oral communication skill as well as experience with interpersonal and conflict management skills required. Financial and analytical acuity – understand the numbers and produce data required. Must be able to work a non-traditional schedule to accommodate multiple shifts. Example 7 am - 4 pm or 11 am - 7 pm as needed required. 3 years of experience in Human Resources related field preferred.

Job Details

Department : KH Human Resources Service Center
Standard Hours Bi-Weekly : 75.00
Weekend/Holiday Requirement: No
On Call Required : No
With Rotation: No
Scheduled Work Hours: 8 am - 4:30 pm
Work Arrangement : Hybrid
Union Code : N00 - Non Union KH
Requisition ID# : 22946
Grade : EX215 Pay Frequency : Bi-Weekly
Salary Range: $ 85,911.54 - $118,108.09

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!